Job Details

Customer Service Representative

Work from any corner of the world and be a part of the remote work revolution!!

The company is a wellness-focused supplement brand dedicated to helping people feel their bestnaturally. Built on a foundation of clean, bioavailable ingredients and years of personal research, our mission is to restore mineral balance and promote holistic health. We blend science, storytelling, and performance to empower our customers in their wellness journey.

We are seeking a motivated, empathetic, and detail-oriented Customer Service Representative to support our growing customer base. You'll be the first line of communication, handling inquiries, resolving issues, and delivering a best-in-class customer experience across email, chat, and social platformsall while maintaining the Optimize brand voice.

Duties and responsibilities include:

• Respond to customer inquiries across email, live chat, and social media platforms in a timely and professional manner
• Resolve issues related to orders, shipping, returns, and product questions with empathy and clarity
• Monitor and track recurring issues to help identify opportunities for improvement
• Collaborate with internal teams (Operations, Marketing, etc.) to escalate and resolve complex concerns
• Maintain consistent brand voice and tone across all interactions
• Assist with managing customer reviews and feedback loops to ensure satisfaction and retention