Job Details

Veterinary Customer Service Representative

Key Responsibilities:

1. Greet clients and patients in a professional, friendly, and efficient manner
2. Manage a high volume of incoming phone calls, emails, and in-person inquiries
3. Schedule appointments accurately and efficiently using veterinary practice management software
4. Verify client and patient information, update medical records, and process payments
5. Communicate clearly with veterinarians and technicians to ensure smooth patient flow
6. Handle client concerns with empathy, professionalism, and appropriate escalation when needed
7. Maintain a clean, organized front desk and lobby area
8. Follow clinic protocols regarding medical records, confidentiality, and safety

Required Qualifications:

• Previous experience in the field as a Veterinary Customer Service Representative, Veterinary Receptionist, or Veterinary Assistant (required)
• Ability to multitask and stay calm in a fast-paced, high-volume clinic environment
• Strong verbal and written communication skills
• Excellent customer service and conflict-resolution skills
• Familiarity with veterinary terminology and appointment types
• Proficiency with computers and veterinary PIMS (e.g., Avimark, Woofware, Cornerstone, eVet, etc.)

Preferred Qualifications:

• Experience in a multi-doctor or emergency/high-volume clinic
• Knowledge of basic veterinary workflows and procedures
• Bilingual skills a plus

Schedule & Benefits:

• Full-time position
• Competitive hourly pay: $19$23/hour, based on experience
• Benefits may include health insurance, paid time off, employee pet discounts, and continuing education opportunities (if applicable)

Why Join Us:

We are a dedicated, team-oriented veterinary practice committed to providing high-quality care to our patients and exceptional service to our clients. We value respect, collaboration, and professionalism in every role.

At AmeriVet, we're committed to your growth, development, well-being, and success. We empower team members with the resources, support, and opportunities needed to thrive in their careers and make a lasting impact in our communities.

Here's what you can expect when you join our team:

• Tailored development programs, mentorship, and career pathing to help you achieve your unique goals.
• Competitive pay, performance bonuses, 401(k) matching, and student loan assistance to foster your financial well-being.
• Health, dental, vision, life insurance, and mental health resources to support your overall well-being.
• Generous paid time off and holidays, because your personal time matters.
• A supportive, collaborative environment where everyone feels a sense of belonging.

Please note: Any Benefits listed above apply to full-time employees.

At AmeriVet, your unique skills and passion are celebrated, and every team member has the tools to thrive. Our people-focused approach is centered on helping you grow in your career while making a meaningful impact on the communities we serve.