Job Details

About the Job

IS Epic Analyst - Dorothy/Comfort - Epic Certification Required

This I.S. EPIC Analyst independently reviews, analyzes, and modifies systems including encoding, testing, debugging and installing to support Epic systems; consults with users to identify current operating procedures and to clarify program objectives while relying on instructions and pre-established guidelines to perform the functions of the job.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties.

Education:

• Required - High school diploma or equivalent.
• Preferred - Bachelor's degree.

Work Experience:

• Required - 2 years of Epic experience.

Certifications:

• Required - Epic certification.

Knowledge Skills and Abilities (KSAs):

• Strong analytical, problem-solving, and research skills and ability to independently perform Gap and other analysis, testing and troubling on assigned applications.
• Knowledge of Epic.
• Technical integration skills and ability to design and implement technical solutions and processes.
• Effective verbal and written communication skills and ability to present information clearly and professionally.
• Project management and organizational skills and ability to effectively manage multiple demands in fast paced environment and identify next steps on project work.
• Solid operational or clinical expertise.
• Ability to travel throughout and between facilities and work flexible hours (weekends/holidays/nights/call).

Job Duties:

• Independently performs analysis, testing and troubling on assigned applications, resolves tickets/issues, participates in projects, and identifies appropriate next steps for project completion.
• Provides quality support and troubleshooting to end users while creating documentation to allow others to support the IT solutions and services appropriately.
• Partners and effectively communicates with assigned customers/end users while escalating appropriate potential concerns to management.
• Establishes and maintains relationships with operations, stakeholders and other IS team members, and works with these groups to determine needs and their associated IS solutions from an integrated perspective.
• Serves as representative for the team and point of contact/resource for the application.
• Performs other related duties as required.

Ochsner Health does not consider an individual an applicant until they have formally applied to the open position on the careers website.

Individuals who reside in and will work from the following areas are not eligible for remote work position: Colorado, California, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington, and Washington D.C.

AboutOchsner Health

Ochsner Health is a system that delivers health to the people of Louisiana, Mississippi and the Gulf South with a mission to Serve, Heal, Lead, Educate and Innovate. Ochsner Health is a not-for-profit committed to giving back to the communities it serves through preventative screenings, health and wellness resources and partnerships with innovative organizations that share our vision. Ochsner Health healed more than 876,000 people from across the globe in 2019, providing the latest medical breakthroughs and therapies, including digital medicine for chronic conditions and telehealth specialty services. Ochsner Health is a national leader, named the top hospital in Louisiana and a top children's hospital by U.S. News & World Report. As Louisiana's leading healthcare educator, Ochsner Health and its partners educate thousands of healthcare professionals annually. Ochsner Health is innovating healthcare by investing in new technologies and research to make world-class care more accessible, affordable, convenient and effective. Ochsner's team of more than 26,000 employees and 4,500 providers are working to reinvent the future of health and wellness in the region. To learn more about Ochsner Health, please visit www.ochsner.org. To transform your health, please visit www.ochsner.org/healthyyou.