Job Details

Job Title: Salesforce Solution Architect
Location: Arlington, VA / Remote
Long Term Contract
Overall Experience: 13+ years (minimum 5 years in Salesforce ecosystem)

We are seeking a highly skilled Salesforce Solution Architect to lead the design, architecture, and delivery of complex Salesforce Service Cloud solutions. The ideal candidate will have deep technical expertise in Service Cloud, Omnichannel integrations, Genesys contact center integration, and AI enablement using Salesforce Einstein. This individual will collaborate with stakeholders, product owners, and technical teams to deliver scalable, secure, and high-performing Salesforce solutions that align with enterprise business goals.
Key Responsibilities

• Lead end-to-end Salesforce solution architecture focusing on Service Cloud features, including case management, SLAs, and knowledge base design.
• Architect and design integrations between Salesforce and Omnichannel platforms (voice, chat, email, and social).
• Design and implement integrations with Genesys Contact Center leveraging Salesforce CTI, APIs, and event-driven architectures.
• Enable AI-driven capabilities using Salesforce Einstein (Bots, Next Best Action, Analytics, Sentiment Analysis, and Predictive Insights).
• Collaborate with cross-functional teams to translate business needs into scalable Salesforce solutions.
• Establish and enforce Salesforce best practices, data governance, and security frameworks.
• Conduct architecture reviews, solution design workshops, and provide technical leadership to development and support teams.
• Stay current on Salesforce releases and ecosystem advancements to continuously enhance solution strategies.

Required Skills and Experience

• 13+ years of overall IT experience, with minimum 5+ years in Salesforce solution architecture and design.
• Strong hands-on experience with Salesforce Service Cloud, Omnichannel, and CTI integrations.
• Proven experience integrating Salesforce with Genesys Cloud or similar enterprise contact center platforms.
• In-depth knowledge of Salesforce Integration Patterns (REST/SOAP APIs, Platform Events, Middleware such as MuleSoft).
• Experience implementing Salesforce Einstein capabilities (Bots, Next Best Action, Analytics).
• Deep understanding of Salesforce data modeling, security, governance, and DevOps practices.
• Strong communication and stakeholder engagement skills.

Salesforce Certifications (Preferred):

• Salesforce Certified Application Architect / System Architect
• Salesforce Service Cloud Consultant
• Salesforce Integration Architect

Nice to Have

• Experience with Experience Cloud or Sales Cloud in addition to Service Cloud.
• Familiarity with AI-driven service automation, chatbots, or GenAI capabilities within Salesforce.
• Exposure to Agile/Scrum methodologies and CI/CD tools (GitHub, Copado, Gearset).

Education

• Bachelor's or Master's degree in Computer Science, Information Technology, or related discipline.
• Relevant Salesforce Architect and Consultant-level certifications preferred.

Recruiter Submission Template -
Full Name:
Degree Major with University and Completion Year:
Total Experience in Salesforce Ecosystem (Years):
Experience in Salesforce Architecture / Solution Design (Years):
Experience in Service Cloud Implementation (Yes/No - brief details):
Experience with Omnichannel Integrations (Yes/No - brief details):
Experience with Genesys Contact Center Integration (Yes/No - brief details):
Experience with AI / Salesforce Einstein Capabilities (Yes/No - brief details):
Experience with Salesforce CTI Integrations (Yes/No - brief details):
Experience with Middleware / Integration Tools (e.g., MuleSoft, Boomi) (Yes/No - brief details):
Salesforce Products Worked On (Service Cloud, Sales Cloud, Experience Cloud, etc.):
Integration Patterns Used (REST, SOAP, Platform Events, etc.):
Experience in Data Modeling & Security Design (Yes/No - brief details):
Experience with DevOps / CI-CD (Copado, Gearset, GitHub - Yes/No, details):
Experience with Agile / Scrum Methodology (Yes/No - brief details):
Proficiency in AI, Analytics, or Einstein Features (Basic / Intermediate / Advanced):
Salesforce Certifications (List all with year achieved):

• Salesforce Application Architect
• Salesforce System Architect
• Salesforce Service Cloud Consultant
• Salesforce Integration Architect
• Other (Specify):

Experience Leading Technical Teams / Workshops (Yes/No - brief details):
Motivation/Reason for Interest in This Role:
Contact Number:
Email ID:
LinkedIn Profile URL:
Full Address (Street, City, State, ZIP Code):
Notice Period (in weeks):
Current Work Authorization Status (e.g., US Citizen, Green Card, H1B, etc.):
Expected Hourly Rates:
Is it W2 / C2C, If C2C, May I know your corporation name?
Are you willing to relocate at your own expense and work Onsite - Arlington, VA / Remote (Yes/No):