Job Details
IAM Delivery and Escalation Manager
2026-01-16 Apex Systems all cities,AK
Description:
Stakeholder & Global Coordination
Required Core Competencies
Preferred (Not Required) IAM Experience
Hands-on IAM engineering is not required ; however, familiarity with IAM concepts and platforms is preferred. Exposure to one or more of the following is a plus:
Success Criteria
Success is defined by predictable delivery , reduced escalation cycle time , clear stakeholder communication , and measurable improvement in IAM execution discipline .
Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico. Apex uses a virtual recruiter as part of the application process. Click here for more details.
Apex Benefits Overview: Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Apex team member can provide.
Contract Role: IAM Delivery & Escalation Manager
Location: Can sit anywhere but would prefer Greenville, SC. Fully remote but would like them to come in and meet with stakeholders. Greenville is first location, Salisbury would be second choice.
Working Hours:8-5 EST
Environment:Enterprise-scale IAM landscape with high visibility and frequent executive interaction.
Role Overview
This role is outcome-driven and execution-focused, acting as the single point of accountability for driving progress, managing escalations, and ensuring predictable delivery.
Our request is to supply a self-directed operator capable of working independently, enforcing timelines, and engaging senior stakeholders without handholding
Scope of Responsibility
IAM Project Delivery
- Own day-to-day execution of IAM initiatives, ensuring plans, milestones, and dependencies are clearly defined and actively managed.
- Drive task completion across internal teams and third-party partners; challenge missed commitments and re-baseline as needed.
- Identify delivery risks early and escalate with clear, actionable mitigation strategies.
- Provide concise, executive-ready status reporting (progress, risks, decisions required).
- Serve as the primary owner for IAM escalations, including high-severity access issues and service disruptions.
- Lead incident coordination across engineering, security, operations, and vendor teams.
- Ensure timely resolution aligned to SLAs and business impact.
- Manage stakeholder communications throughout the escalation lifecycle and ensure closure actions are completed.
Stakeholder & Global Coordination
- Coordinate across stakeholders in US and EU time zones , with delivery and support teams distributed globally, including India.
- Lead war rooms, escalation calls, and steering updates with confidence and structure.
- Translate technical updates into clear business outcomes and next steps.
Required Core Competencies
- Time & Priority Management: Ability to manage multiple parallel initiatives and escalations without loss of control.
- Escalation Leadership: Proven experience owning escalations end-to-end, not just facilitating meetings.
- Stakeholder Management: Comfortable engaging and influencing senior leaders and cross-functional teams.
- Accountability Enforcement: Willingness to set expectations, hold teams to commitments, and escalate decisively when required.
- Operational Discipline: Strong structure, documentation, and follow-through.
Preferred (Not Required) IAM Experience
Hands-on IAM engineering is not required ; however, familiarity with IAM concepts and platforms is preferred. Exposure to one or more of the following is a plus:
- Active Directory
- IBM Security Verify Governance (ISVG/ISIM)
- Saviynt
- Microsoft Entra ID (Azure AD)
- CyberArk
Success Criteria
Success is defined by predictable delivery , reduced escalation cycle time , clear stakeholder communication , and measurable improvement in IAM execution discipline .
Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico. Apex uses a virtual recruiter as part of the application process. Click here for more details.
Apex Benefits Overview: Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Apex team member can provide.