Job Details

We are Progress (Nasdaq: PRGS) - the trusted provider of software that enables our customers to develop, deploy and manage responsible, AI-powered applications and experiences with agility and ease.

We're proud to have a diverse, global team where we value the individual and enrich our culture by considering varied perspectives because we believe people power progress. Join us as a Product Marketing Specialist - Customer Marketing and help us do what we do best: propelling business forward. This will be a hybrid role working between your home office and our Burlington MA headquarters. Candidates must be local to that location to be considered.

We're looking for a motivated Product Marketing Specialist to support customer marketing initiatives for MarkLogic and Semaphore-two cornerstone data and semantic solutions in the Progress Data Platform.

This early-career role will help bring customer success stories to life, strengthen advocacy programs, and support lifecycle marketing campaigns that drive adoption, retention, and expansion. It's an ideal opportunity for a marketer eager to grow in product marketing while learning how to connect customer value with go-to-market (GTM) strategy.

In this role, you will:

• Support the execution of customer marketing programs that celebrate customer success and increase product adoption.
• Help create customer-facing assets-case studies, testimonials, success videos, and spotlights-showcasing measurable impact and ROI.
• Partner with Customer Success, Product Marketing, and Demand Generation to assist with retention and expansion campaigns.
• Maintain and update the customer advocacy library and assist in coordinating customer participation in references, events, and analyst briefings.
• Conduct basic data and sentiment analysis on customer engagement metrics to inform future programs.
• Draft and edit content for newsletters, webinars, and community features highlighting customer innovation and outcomes.
• Collaborate cross-functionally to ensure consistent messaging and storytelling across campaigns and platforms.

Your background:

• 1-3 years of marketing experience-preferably in product marketing, customer marketing, or a related B2B SaaS/software marketing role.
• Strong writing and storytelling skills with a customer-centric mindset.
• Detail-oriented, proactive, and comfortable managing multiple projects in a fast-paced environment.
• Analytical and curious, eager to use data and feedback to guide program improvements.
• Bachelor's degree in marketing, communications, business, engineering or a related field.

Additionally, it would be beneficial if you have:

• Exposure to data, analytics, or AI-driven software solutions.
• Familiarity with customer advocacy, lifecycle, or community marketing programs.
• Comfort working with cross-functional technical and marketing teams in a global organization.
• Demonstrable AI skills in the development of content creation and sales aids.

Base Salary Range: $76,500- $94,500
This position is also eligible to participate in our performance-based annual corporate bonus plan. Final base compensation is determined by a number of factors, including but not limited to job-related skills, education, demonstrable experience, and allowance for future and continued salary growth. We also offer a robust benefits package, with details below.

If this sounds like you and fits your experience and career goals, we'd be happy to chat.

What we offer in return is the opportunity to experience a great company culture with wonderful colleagues to learn from and collaborate with and also to enjoy:

• Medical, dental, vision, life & disability, and financial benefits (including 401(k) retirement savings plan. Tuition Reimbursement program. Additional voluntary benefits including crucial illness/hospital indemnity, identity theft protection, auto & home insurance, legal, and pet insurance.
• Competitive salary, bonus, and best-in-class Employee Stock Purchase Program (ESPP) with a 27-month lookback
• Flexible paid vacation time, paid day off for your birthday, and company holidays. A variety of leave plans, including Parental Leave.
• Employee Assistance Program (EAP) and an employee well-being program focusing on physical, mental, and financial health.

Apply Now!

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Together, We Make Progress
Progress is an inclusive workplace where opportunities to succeed are available to everyone. As a multicultural company serving a global community, we encourage a wide range of points of view and celebrate our diverse backgrounds. Our unique combination of perspectives inspires innovation, connects us to our customers and positively affects our communities. It is only by working together and learning from each other that we make Progress. Join us!