Job Details

Position : Technical Specialists

Location: Remote Raleigh, NC

Long Term Contract ( C2C / W2 )

JOB DESCRIPTION:
Skill Required /Desired Amount of Experience • Demonstrates a range of technical understanding to independently resolve routine and non-routine issues on software and/or hardware Required 3 Years • Ability to identify trends and makes suggestions for technical modifications to solve future problems. Required 3 Years • Ability to consult with clients and other IT professionals to resolve technical problems and ensure client satisfaction. Required 3 Years • Ability to document solutions that solve client problems and clearly presents these solutions. Required 3 Years • Analysis of technical and user documentation for technical assistance and support. Required 3 Years • Ability to work independently on tasks, develops own work, schedule and monitors progress against defined parameters. Required 3 Years • Demonstrates a customer orientation and effectively communicates verbally and in writing. Required 3 Years • Demonstrates initiative in solving problems associated with projects and daily work. Required 3 Years • Demonstrates knowledge and a working experience with ServiceNow call tracking system. Required 3 Years