Job Details

Location-Remote

Preferred location-DC, MD, VA, PA, DE

Duration-12 - 18 months with possible extensions

Skillset

With minimal to no supervision, the UKG Solution Consultant - Senior will:

• Provide production support activities through planned releases, break-fix resolution, and emergency situations
• Be a configuration resource in one or more of the UKG applications, based on business requirements
• Assist business, functional, and technical team members with problem-resolution
• Write functional specifications; work closely with technical resources to coordinate the development and testing of system changes
• Maintain documentation in the knowledge repository
• Support several business processes of various complexities
• Assess client needs utilizing a structured requirements process (gathering, analyzing, documenting, and managing changes) to assist in identifying business priorities and advise on options
• Provide factual content to feasibility study for development projects and enhancements requests
• Develop, write, and communicate business requirements for the implementation of business solutions
• Procure technical assistance to help in problem resolution
• Assist in the development of user test cases and validate test results during user acceptance testing
• Assist in the development of user manuals and may assist in user training
• Investigate, resolve, and escalate problems
• Monitor and analyze metrics to ensure customer satisfaction
• Promote an understanding of IT roles, processes, and activities to the business units
• Support and participate in the formal reporting of project status
• Mentor other team members