Job Details

Job Description

We are looking for a strategic and experienced Chief Operating Officer (COO) to lead our operations in the commercial sector. The COO will be responsible for overseeing the commercial sector's operational functions, ensuring that all aspects of the organization are aligned with our strategic goals, and driving operational excellence to achieve sustainable growth and profitability.

Key Responsibilities:

• Collaborate with the executive team to formulate the company's strategic direction and operational priorities.
• Identify market trends and emerging opportunities in the commercial sector to inform strategic decisions.
• Develop and implement operational strategies that align with the company's overall vision and goals.
• Oversee daily operations to ensure efficiency, quality, and cost-effectiveness across all commercial solutions.
• Establish and monitor key performance indicators (KPIs) to assess operational performance and drive continuous improvement.
• Implement best practices and innovative solutions to enhance service delivery and client satisfaction.
• Advocate for the adoption of technology and automation to enhance operational efficiency and service offerings.
• Stay updated on industry trends and emerging technologies to maintain competitive advantage.
• Collaborate with business development and account management teams to understand client needs and ensure service excellence.
• Foster strong relationships with key clients and stakeholders to promote customer loyalty and retention.
• Work closely with the CFO to manage budgeting, forecasting, and financial planning, ensuring alignment with operational goals.
• Analyze financial performance and identify opportunities for cost reduction and revenue enhancement.
• Lead, mentor, and develop a high-performing operational team, fostering a culture of accountability and continuous learning.
• Ensure proper training and development programs are in place to enhance employee skills and engagement.
• Develop and implement risk management strategies to mitigate operational risks and ensure compliance with industry regulations.
• Monitor the external environment for potential risks and adapt strategies accordingly.

Requirements:

• Bachelor's degree in Business Administration, Operations Management, or a related field; MBA preferred.
• 15+ years of experience in operations management within the BPO or commercial sector, with a minimum of 5 years in an executive leadership role.
• Proven track record of driving operational excellence and achieving financial targets.
• Strong understanding of the BPO landscape and commercial market dynamics.
• Exceptional leadership, communication, and problem-solving skills.
• Ability to work collaboratively with cross-functional teams and influence stakeholders at all levels.

Working For You:

Perks and rewards designed for you:

• Health and Welfare Benefits: Our health and welfare benefits can be tailored to fit you and your family's needs and start on the first day of employment.
• Retirement Savings: We will support you as you save for your future.
• Employee Discounts: We offer you access to a vast selection of global, national, and local discounts on merchandise, services, travel, and more.
• Career Growth Opportunities: We help you thrive, so together, we can grow. We provide opportunities to advance your career with a vast portfolio of businesses and a global footprint.
• Paid Training: Earn while you learn and continue to grow with access to award-winning learning platforms throughout your Conduent career.
• Paid time off: We provide attractive paid time off packages designed for you to enjoy your life away from work.
• Great Work Environment: We are proud of our award-winning culture and the recognition we've received for our diversity efforts.

Join Us:

At Conduent, we are one team, one mission. We understand that our success is directly related to the success of our associates. We strive to create a culture where you can:

• Bring your authentic self to work.
• Grow and thrive, both personally and professionally.
• Make a difference with our clients, in our communities, and with the millions of people we support.

When you join Conduent, you are engaged in creating the future - both our company's and your own. With more than 60,000 associates across 24 countries, we will provide you with the opportunity to grow with a team of people who will challenge and inspire you to be the best!

Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. The estimated salary for this role is 350k - 400k.