Job Details

divh2Assistant Bakery Manager/h2pThe Assistant Bakery Manager works alongside the Bakery Manager and team members to create the highest-quality cakes, a warm, welcoming environment, and superior guest experience. The Assistant Bakery Manager shares in team leadership and collaborates with the Bakery Manager in driving sales and profitability, executing day-to-day responsibilities and ensuring that all aspects of the bakery operation comply with NbC standards. This role serves as an important carrier of the NbC culture to reinforce core values and bring our brand to life for our team members and guests./ph3Accountabilities/Duties:/h3ulliPrioritizes the guest experience, models superior guest engagement and fosters a positive work environment./liliPartners with the Bakery Manager in leading all aspects of the guest experience, cake production, brand and merchandise presentation, work environment, PL management, and inventory control./liliSupports the Bakery Manager in recruiting, selecting and training team members, directing daily work responsibilities, and providing performance feedback and coaching./liliEnsures NbC product, service, bakery environment, and visual merchandising standards are consistently upheld and that all bakery operations adhere to food and health safety standards and NbC policies and procedures./liliAssists the Bakery Manager in executing operational and administrative responsibilities, which may include cake production plans, productivity goal setting, team scheduling, supply ordering, sales and labor reporting, basic accounting and expense control procedures, and payroll processing./liliCo-manages special-order fulfillment via web and email for individual guests and corporate accounts as well as large, complex orders and deliveries./liliCo-facilitates the opening and closing of the bakery, including cash-drawer balancing and bank deposits./liliContributes to marketing strategy execution in the local community by helping to coordinate and participating in special, brand-building events./liliMaintains hands-on knowledge of all bakery roles and steps in regularly to perform various responsibilities as business needs dictate./li/ulh3Core Values and Leadership Competencies:/h3ullistrongServants Heart/strong ulliGoes above and beyond to support and develop the team and create a superior guest experience./liliKeeps the good of the team and guests ahead of personal interests or gain./liliLeads by example and displays humility and empathy for others./li/ul/lilistrongSpirit of a Champion/strong ulliDemonstrates an intense drive, a commitment to excellence and a passion to succeed./liliSeizes 100% ownership of responsibilities, with zero excuses for issues within direct control./liliOperates with a sense of urgency, exercises sound judgment and seeks feedback to improve performance./li/ul/lilistrongGenuine Connections/strong ulliProjects warmth, enthusiasm, and optimism that attracts and energizes others./liliBuilds positive, productive relationships and communicates often and openly./liliServes as a strong Cake Celebrity/Brand Ambassador in the local community./li/ul/li/ulh3Knowledge, Skills, and Abilities:/h3ulliDemonstrates an unwavering guest focus and strong interpersonal skills, with the ability to engage, empower and motivate a team and communicate effectively in both oral and written form./liliHas the ability to delegate tasks, communicate clear expectations, direct others work and manage performance./liliIs highly organized and resourceful, can balance multiple priorities and demonstrates strong follow-up skills./liliPossesses strong problem-solving skills, with the ability to accurately assess situations and identify issues, develop possible solutions and take the appropriate courses of action./liliDemonstrates strong learning agility, with a passion to grow and excel./li/ulh3Education, Certifications and Work Experience Requirements:/h3ulliHigh school diploma or GED; post-secondary education is a plus./lili1-3 years of guest-facing experience in a retail, restaurant or food service environment, preferably in a lead role with progressive managerial responsibilities./liliDemonstrated success creating a superior guest experience and coaching others to do the same, training new team members, directing the work of others, and achieving productivity goals./liliBasic proficiency in Microsoft Word, Excel and Outlook, with comfort in learning new technologies./li/ulh3Work Availability:/h3pMust have the flexibility to work various shifts, including early mornings, evenings, weekends and holidays, based on changing business demands./p/div