Job Details

Join Our Team: Loan Officer Assistant (In-Office)

Are you a detail-oriented professional with a passion for the mortgage industry? We are looking for a proactive Loan Officer Assistant to play a vital role in our lending process. In this position, you will be the engine behind the scenes, ensuring our loan applications move smoothly from initial contact to a successful closing.

As a key partner to our Loan Officers, you will manage the administrative and technical pulse of the loan lifecycle. Your primary mission is to ensure accuracy, maintain momentum, and provide a world-class experience for our clients.

Loan Pipeline Management: Prepare loan packages, verify documentation for accuracy, and proactively resolve any missing items or conditions.

Technical Coordination: Navigate Automated Underwriting Systems (AUS) to pre-qualify customers and utilize Encompass to keep files moving efficiently.

Third-Party Liaison: Act as the central point of contact for escrow officers, appraisers, inspectors, and insurance agents to ensure all requirements are met.

Client Advocacy: Provide exceptional service by keeping borrowers and real estate partners informed at every milestone, ensuring a "no-surprises" path to closing.

Strategic Support: Manage databases, assist with creative marketing campaigns, and stay ahead of the curve on market trends and new loan products.

What You Bring to the Table:

Industry Experience: 1+ years of experience in mortgage lending or a related sales/financial environment.

Tech Savvy: Proficiency in Encompass360 is highly preferred.

Problem-Solving Mindset: A proven ability to analyze data, research complex issues, and make sound decisions in a fast-paced environment.

Communication Skills: Excellence in building relationships with internal teams and external partners (agents, title companies, and clients).

Knowledge Base: A basic understanding of Conventional, FHA, USDA, and VA loan programs, along with general mortgage regulations.

Requirements:

Education: High School Diploma or GED.

Licensing: NMLS license is a plus, but not required.

Why Join Us?

We value a "can-do" spirit and a culture rooted in accountability, diversity, and continuous improvement. We don't just close loans; we build a collaborative environment where creativity and fun are part of the daily routine.

Fairway Home Mortgage, founded in 1996, is a nationwide leader in the mortgage industry. Customer service is at the heart of everything we do. We deliver personalized loan solutions with some of the fastest turn times in the industry. Our mission is to act as trusted advisors, guiding clients through every step of the mortgage process to exceed expectations and ensure satisfaction.

Our culture promotes innovation, growth, and collaboration, offering exciting career paths and professional development. Whether you're starting out or advancing your career, Fairway is a place where your skills and ambitions can thrive.