Job Details

Certified Enrollment Counselor

Marin Community Clinics, founded in 1972, is today a multi-clinic network with a wide array of integrated primary care, dental, behavioral, specialty and referral services. As a Federally Qualified Health Center (FQHC), we provide vital health services to almost 40,000 individuals annually in Marin County. Our mission is to promote health and wellness through excellent, compassionate care for all.

Under the supervision of the Outreach and Enrollment Supervisor, the Certified Enrollment Counselor aids, informs, and supports new and established patients with a variety of programs, public benefits, and services. As part of the enrollment team, the Enrollment Counselor is responsible for the enrollment of patients into community, state, and county programs.

Responsibilities

• Prepares and submits required eligibility information for all patients.
• Interviews and screens new and established patients to determine eligibility for health insurances and other programs.
• Provides culturally and linguistically appropriate health insurance and social service enrollment/application assistance.
• Responsible for tracking and reporting all required data for enrollment and outreach.
• Advocates for patients with County and State Social Service agencies.
• Conducts outreach calls to new Medi-Cal members assigned to MCC to register them and get them into care.
• Attends all eligibility related meetings and shares the information when appropriate with clinic personnel.
• Utilizes EPIC Electronic Health Records to enter patient information and research.
• Coordinates with MCC internal staff and other organizations to resolve patient problems/barriers.
• Provides advocacy, support in negotiating/coordinating with service agencies/organizations.
• Works closely with MCC staff to identify patients who need enrollment.
• Provides community outreach, screening, and enrollment at various local events and festivals in Marin.
• Assists patients to fill out the charity care applications and provides any follow-up.
• Maintains good working relationships with community partners.
• Provides services in appropriate internal and external community forums.
• Completes 50+ enrollments a month.
• Assists newly assigned MCC Partnership patients with establishing care with a Primary Care Provider.
• Performs other duties and projects as assigned.

Qualifications

Education and Experience:

• High School diploma or equivalent (GED) is required.
• 1-2 years of Covered California experience is desired.
• Prior certification with Covered California preferred but not required.
• Experience with Connect Care Clinical Information Systems (CIS) software and BenefitsCal applications preferred.
• Experience with data entry in the Aliados database preferred.
• Prior experience with EPIC Electronic Health Records preferred.
• Project coordination experience a plus.

Required Skills and Abilities:

• Ability to complete Patient Health Navigation training and certification (Paid by Marin Community Clinics).
• Ability to complete recertification or certification of Covered California requirements through Marin Community Clinics, must be completed within 12 months of employment (Paid by Marin Community Clinics).
• Basic knowledge of Microsoft Office software such as Outlook, Word, Excel.
• Ability to effectively speak, read, and write in English.
• Bilingual English/Spanish language skills are required.
• Ability to communicate effectively in English and Spanish.
• Strong interpersonal skills.
• Ability to work independently and exercise good judgment with appropriate.
• Ability to work positively as a collaborative team.
• Ability to maintain strict confidentiality regarding patients.
• Ability to understand complex concepts and convey them in a manner that is easily understood by.
• Ability to manage and prioritize communications from multiple staff, organizations, patients, etc., at the same.
• Ability to organize and review large amounts of data in an organized and efficient.
• Ability to proofread, correct and review forms and data for scanning and/or.
• Ability to represent clinic in professional manner and handle patient issues with sensitivity and confidentiality.
• Ability to meet deadlines and manage changing.
• Excellent oral and written communications.
• Have reliable transportation and be available to travel within all clinic locations when required attending meetings, outreach events or cover staff members.

Physical Requirements and Working Conditions:

• Fulfill Immunization and fit for duty regulatory requirements.
• Prolonged periods of sitting at a desk and working on a.
• Use of mouse, keyboard and.
• Must be able to lift up to 15 pounds at.

Benefits:

Our benefits program is designed to protect your health, family and way of life. We offer a competitive Benefits Program that includes affordable health insurance and Health Reimbursement Accounts (HRA), Dental and Vision Insurance, Educational and Continuing Education Benefits, Student Loan Repayment and Loan Forgiveness, Retirement Plan, Group Life and AD&D Insurance, Short term and Long Term Disability benefits, Professional Fee Reimbursement, Mileage and Cell Phone Reimbursement, Scrubs Reimbursement, Loupes Reimbursement, Employee Assistance Programs, Paid Holidays, Personal Days of Celebration, Paid time off, and Extended Illness Benefits.

Marin Community Clinics is an Equal Employment Opportunity Employer.

Min USD $25.00/Hr.

Max USD $28.00/Hr.