Job Details

Join to apply for the Concierge role at Atria Signature Collection

Pay Range

This range is provided by Atria Signature Collection. Your actual pay will be based on your skills and experience talk with your recruiter to learn more.

Base pay range: $17.46/hr - $20.95/hr

Benefits

• Paid holidays and PTO
• Annual anniversary rewards (starting at $500 for Full Time employees)
• Annual Scores Reward of $500 (Full Time) or $250 (Part Time) based on community survey results
• Health, Dental, Vision, and Life Insurance
• Retirement Savings Plan / 401(k) employer match
• Tuition reimbursement (U.S. Based Communities)
• Enrollment and anniversary reward amounts vary by location and employee classification

Responsibilities

• Serves as point of contact for all resident requests and telephone calls except those of an emergency nature (e.g., assisting residents with outgoing calls, answering questions about activities, outings, appointment times, connecting residents with appropriate department managers, providing stamps, making change).
• Coordinates services for residents and family members (e.g., dry cleaning, grocery and drug store delivery, dinner reservations, beauty parlor services, theater and movie tickets, transportation services) and follows up after services to confirm satisfaction.
• Maintains extremely high standards of customer service; meets new residents and, when appropriate, their family members within 48 hours of arrival to explain concierge services; tracks concerns and complaints and immediately reports them to department managers.
• Answers questions regarding local stores, attractions, and services.
• Ensures that lobby area and first?floor common areas and restrooms are always clean and welcoming (e.g., appropriate background music, fresh floral arrangements, water change, 1st?floor walk?through at shift start and every 2 hours, communication with housekeeping and maintenance).
• Coordinates the communitys transportation schedule (e.g., being aware of Engage Life outings, coordinating medical transportation that does not conflict, scheduling appointments, providing written confirmation, making reminder calls).
• Serves as a liaison between the dining room and residents (e.g., accepting guest meal reservations, communicating reservations to the dining room manager, making reminder calls to residents who miss scheduled meals, maintaining RSVPs for community events, family events, and holiday meals).
• May supervise front desk reception staff and drivers; maintains a working knowledge of the Security/Door Attendant and Receptionist positions and provides coverage as needed.
• May drive company vehicle from the community to social and other destinations (only if required by the community).
• May perform other duties as assigned.

Qualifications

• High school diploma or general education degree (GED); or one to three years of related experience and/or training; or an equivalent combination of education and experience.
• Basic First Aid and CPR certification where required.
• Must successfully complete all Atria specified training programs.
• Able to read and comprehend simple instructions, short correspondence, and memos; write simple correspondence; effectively present information in one?on?one and small group settings to customers, clients, and other employees.
• Basic arithmetic (add and subtract two?digit numbers, multiply and divide tens and 100s).
• Applies common sense to carry out detailed but uncomplicated written or oral instructions; deals with problems involving a few concrete variables in standardized situations.
• Able to work various schedules and shifts as needed.
• Operates telephone, emergency call system, monitoring board or beeper, photocopier.
• Other responsibilities and qualifications as listed in the full job description.

Seniority Level

Entry level

Employment Type

Part?time

Job Function

Other