Job Details

Overview

JOB TITLE: Associate Director of Outpatient & Prevention Program Operations

LOCATION: Administration

POSITION START DATE: Soon as possible

Horizon Services, Inc. (HSI) is a nonprofit established in 1974 that offers addiction treatment with the goal of reducing substance use and mental health related challenges for people from all walks of life, including those from some of the most disenfranchised and marginalized communities. HSI is an inclusive workplace and a learning community where our collective experiences enrich each others growth.

Role summary

The Associate Director of Outpatient & Prevention Programs (ADOPPO) position is instrumental in taking assigned service lines to new heights by improving quality of service delivery, integrating other HSI subject matter experts such as Clinical & Medical specialists, and expanding services to serve new market segments and/or regions in accordance with the agencys strategic plan. The ADOPPO leads and coordinates cross-functional work across Horizon programs, ensuring alignment with agency policy, state regulation and licensing requirements, and ultimate accountability for the operations sustained quality and outcomes. The ADOPPO reports as a key member of the executive leadership team (ELT) and collaborates with the CPO and ELT on program strategy and execution.

Responsibilities

1. Creates and facilitates shared material across programs to support cross-functional alignment and collaboration of teams.
2. Ensures clinical staff requiring clinical oversight receive consistent and adequate supervision in alignment with State regulatory expectations.
3. Coordinates the management and directs the work of front-line support and milieu staff to ensure full census and efficient utilization management at assigned program(s); engages in marketing, client retention, engagement, or other efforts needed to meet census objectives.
4. Provides oversight, supervision and monitoring of program staff to ensure a safe environment of care; follows recommendations from Compliance and Outcomes Department to address environmental care and safety concerns.
5. Works with the CCO to design, develop, and implement policies, procedures, tools, and protocols to enhance client safety and environment of care; communicates policy changes and provides training to direct care staff.
6. Leverages the Compliance Manager as Safety Representative for assigned program locations and maintains ultimate responsibility for safe operation.
7. Designs, develops, implements, and maintains policies and procedures related to program operations, including client intake, orientation, medication storage, de?escalation, and program schedules.
8. Subject Matter Expert Integration: integrates other clinical subject matter experts on program curriculum to ensure alignment across programs, collaborating with Compliance and Outcomes Department to ensure policies are compliant.
9. Maintains expert industry knowledge on SUD program best practices to enhance program operations and stay current with evolving standards.
10. Oversees day-to-day administrative operations for assigned programs and lines of service.

Accountabilities

1. Programmatic Operations & Safety
2. Fiscal Oversight, including grant funding leverage
3. Personnel Recruitment & Management
4. Training & Professional Development
5. Program Compliance & Service Quality
6. Communications & Community Relations
7. Strategic expansion aligned with agency goals

Service Line Growth & Development

• Work with stakeholders to ensure adequate service volumes at all sites.
• Strategically expand or contract programs based on regional demand.
• Expand programs that differentiate HSI, such as Prevention programs into new Bay Area regions.
• Establish new partnerships in surrounding Bay Area counties to support expansion efforts.

Fiscal Oversight & Growth

• Maintain fiscal integrity of assigned programs, monitor budgets, cash flow, and identify additional funding sources.
• Execute spending plans to mobilize funding and ensure timely reporting to Finance.
• Coordinate financial information reporting to Finance; manage payroll, petty cash, receivables, and payables for assigned programs.
• Oversee purchasing, inventory, and client entitlements/benefits as applicable; coordinate with Finance on third-party claims.

Personnel Recruitment & Management

• Maintain credentialing documentation in accordance with DHCS, DMC-ODS, licensing and certification bodies.
• Recruit, onboard, and ensure staffing coverage and appropriate staff-to-client ratios.
• Manage personnel actions and address employee relations issues in collaboration with HR and leadership.
• Coordinate scheduling, timecards, PTO, and on-call coverage for program emergencies.

Training & Professional Development

• Develop and implement new hire training and ongoing professional development; supervise and give performance feedback.
• Conduct performance reviews with alignment to organizational values.
• Support problem-solving and development of staff through leadership extenders and cross-functional training.
• Maintain ongoing learning programs to meet SUD registration/certification requirements and ensure alignment with objectives and values.
• Coordinate with HR and Outreach & Development to mobilize training opportunities for staff.

Program Compliance & Service Quality

• Follow recommendations to maintain compliance with HIPAA, 42 CFR, licensing standards and contract requirements.
• Implement corrective actions for identified deficiencies and work with Compliance to ensure quality improvements.
• Collaborate to implement policies and tools that ensure clinical documentation quality and timely reporting to funders and oversight agencies.
• Coordinate staff training on regulations and monitor compliance calendars.
• Address client grievances promptly and manage corrective actions per agency policy.

Communications & Community Relations

• Maintain representation at County meetings and guide external communications with government agencies, funders, providers, and stakeholders.
• Strengthen relationships with external referral sources and community organizations to improve care coordination.
• Report developments to the CPO and collaborate on corrective actions as changes occur.
• Lead staff meetings to address program issues and foster collaboration; document staff communications and promote inclusive culture.
• Address diversity, inclusion, and linguistic concerns promptly and report to the CPO for follow-up.
• Attend agency management meetings, including ELT and Board meetings as needed.

What else is required?

• Master of Arts in Psychology, or LMFT, LCSW, LPCC, PsyD, PhD
• 2+ years of substance use, mental health, or similar Program Operations experience
• 4+ years experience in management, training and development
• Preferred: current SUD or mental health certification with state certifying organization or professional board

Qualifications & Competencies

Success competencies include leadership dimensions across multiple areas (see attached). Functional/technical skills include knowledge of clinical practices, Microsoft Office, and ability to work in high-stress environments. Candidates must be able to assist clients in emergencies as needed.

Physical Requirements

The physical demands described here are representative of those that must be met by an employee successfully performing the essential functions of this job. Reasonable accommodations may be made. Percent time spent in requirements is provided where applicable.

• Standing and walking: 60% required
• Close vision and sitting: 15% (approx)
• Talking and hearing: 60% (phone/in person)
• Travel: 40% at minimum
• Lifting more than 20 lbs: 5%

Compensation & Benefits

We offer a comprehensive benefits package for full-time and part-time employees over 20 hours per week.

• 100% medical, dental, life and LTD for the employee; 50% for dependents
• PTO and holiday pay
• Retirement benefits after 6 months of service
• Training and CEU opportunities

Salary: Negotiable based on experience and qualifications. Available for a full-time position. Horizon Services, Inc. is an Equal Opportunity Employer.

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Nothing in this job description restricts managements right to assign or reassign duties and responsibilities to this job at any time.