Job Details

Overview

Customer Service Representative role at Success Centers. Under general supervision of the Communications Manager, Communications Supervisor, and/or Communication Center Lead, the CSR is responsible for answering and triaging undirected calls and directing them to the most appropriate resource.

Compensation: wages start at $24.50/hr.

Responsibilities

• Able to operate a multi-line, computerized phone system as well as radio communication equipment
• Able to navigate multiple screens and software/programs while documenting all phone and radio communications using a computer aided dispatch (CAD) program
• Promptly answer, evaluate, and prioritize incoming requests for service while communicating effectively with all callers
• Develop a high degree of familiarity with company service areas and medical facilities
• Demonstrate exceptional customer service skills with both internal and external customers
• Comply with all company and customer policies and procedures related to coordination of patient referral and transport
• Demonstrate the ability to professionally manage difficult interactions and effectively direct the flow of conversation
• Attend all mandatory meetings and trainings
• Perform all other duties as assigned

Requirements

• High School Diploma, GED, or equivalent
• Ability to type a minimum of forty (40+) words per minute
• Demonstrate ability to communicate clearly and professionally both verbally and in writing
• Proficient computer skills including Microsoft Office, email, and spreadsheet software programs
• Ability to accurately take incoming requests while simultaneously documenting the information electronically

Benefits

• Flexible work schedule
• Competitive salary
• Opportunity for growth and advancement
• Work from the comfort of your own home
• Retirement Plan (401k, IRA)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Training & Development
• Wellness Resources