Job Details

About Four Seasons

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, push ourselves to new heights, and treat each other as we wish to be treated. Our team members around the world create amazing experiences for guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver exceptional guest experiences is through a world?class employee experience and company culture.

About the location

A modern oasis in the citys most exciting location. At the epicentre of San Francisco stands the citys iconic hotel, where business ideas emerge, loved ones connect, and lifes most important celebrations happen. When youre not shopping at Union Square, enjoying the citys diverse culinary scene or exploring one of the Bay Areas top attractions, unwind in our newly renovated guest rooms that represent the natural beauty of San Franciscos fog, redwood trees and ocean. Four Seasons Hotel San Francisco overlooks Yerba Buena Gardens and is located just steps away from the Citys Financial District, Union Square shopping, the Moscone Convention Center, the Museum of Modern Art, and the Contemporary Jewish Museum, amid the citys finest cultural and dining venues.

The Role Overview

This key guest service role responds to a wide variety of guest requests by accurately assessing the guests needs and requests and then adding personal recommendations and touches to achieve maximum customer satisfaction while complying with all Four Seasons policies.

Essential Functions

• Assure that desk collateral and information for restaurants, museums, attractions, maps, and other local attractions are updated and current. Know what activities are available in the city (theatre, sports, concerts, shows, special exhibits, sightseeing) and establish close contacts with vendors to provide information, ticketing, and reservations for guests.
• Handle all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; resolve customer complaints; assist customers in all inquiries in connection with hotel services, hours of operation, key hotel personnel, in?house events, directions, etc. Respond to all guest requests accurately and timely, making recommendations based on local knowledge and hotel practices.
• Store and retrieve guest luggage and packages.
• Utilize a variety of software programs to accurately input special arrangements the guest has made and ensure proper billing.
• Process packages, faxes, messages, and mail which may be either outgoing or incoming accurately and timely.

Qualifications & Experience

• Minimum of two years experience in a hotel concierge role; luxury environment preferred.
• Above?average communication skills both written and oral are required.
• Ability to quickly and positively establish rapport is required.
• Must have the ability to cope with stress and work in a high?volume operation.
• Above?average multi?tasking skills are required.
• Candidates with a degree in hospitality or similar are preferred.
• Current Four Seasons employees, bilingual candidates and those with prior experience in a luxury hotel/environment will receive priority consideration.

Four Seasons Offers an Award?Winning Work Environment and an Excellent Benefits Package

• Hourly Rate: $40.52
• Generous medical, dental & vision insurance plans
• 401(k) retirement plan
• 8 weeks of new parental leave pay
• Fur baby/pet insurance
• Inclusive and diverse employee engagement & recognition events all year?round
• Complimentary accommodation at other Four Seasons Hotels and Resorts
• Complimentary employee meals
• Paid holidays, vacation & sick days
• Laundered employee uniform

To learn more about Four Seasons Hotel San Francisco:

To apply, please complete the questionnaire and attach your resume/CV. If you are a qualified individual with a disability or disabled veteran and need a reasonable accommodation to use or access our online system, please contact our People + Culture Office at ...@fourseasons.com.

Pursuant to the San?Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Four Seasons is an Equal Opportunity, affirmative action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the EEOC is The Law Information poster please visit

We look forward to receiving your application!