Job Details

Location: New York City or San Francisco

Salary: $100,000 — $125,000

Role Overview

In this role, you'll design and oversee the processes that make internet connectivity simple, fast, and reliable. You'll help turn a traditionally complex setup into a smooth, customer-friendly experience that gives our company a competitive edge.

What You'll Do

• Coordinate across Customer Success, Operations, Engineering teams, and external partners (ISPs, property managers, and infrastructure providers) to ensure seamless internet setups.
• Manage deployments ranging from single-location installations to large, multi-country projects.
• Work closely with offshore fulfillment teams to maintain efficiency, consistency, and readiness for customers.
• Identify bottlenecks and create playbooks, standard operating procedures, and process improvements to scale operations worldwide.
• Use data and systems thinking to streamline operations, reduce handoffs, and maintain high service quality.

Who You Are

• 1–4 years of experience in operations or program management, preferably in a consulting, startup, or legacy-industry environment
• Track record of improving customer-facing processes and tools.
• Skilled at managing complex projects involving multiple internal and external stakeholders.
• Bachelor's degree required.
• Strong communicator who can explain technical concepts to non-technical audiences.
• Self-motivated and comfortable working in fast-moving, ambiguous situations.

Bonus Points

• Experience in healthtech, fintech, or infrastructure-related startups.
• Hands‑on experience with hardware or network deployments.
• Familiarity with project management tools like Airtable or Monday.com.

Skills: hardware or network deployment, healthcare, monday.software, airtable