Job Details

Join to apply for the Enablement Program Manager (contract) role at Airbnb

Airbnb was born in 2007 when two Hosts welcomed three guests to their San Francisco home, and has since grown to over 4 million Hosts who have welcomed more than 1 billion guest arrivals in morethan 100,000 cities and towns located in 220+ countries and regions across the globe. Every day, Hosts offer unique stays and one-of-a-kind activities that make it possible for guests to experience the world in a more authentic, connected way.

At Airbnb, we are guided by key principles:

• Our community is based on connection and belonging.
• Our creativity allows us to imagine new possibilities for people.
• Our responsibility is to all of our stakeholders.
• It takes a unified team committed to our core values to embody these ideas, and our fast-moving team is committed to leading as a 21st century company.

Role Overview

We are seeking a seasoned Enablement Program Manager to own and scale our sales enablement systems, tools, and insights. This role will be critical in translating enablement strategy into execution, ensuring our field teams are equipped, informed, and continuously improving through data-driven insights.

You will be the connective tissue between Enablement, Revenue Operations, Market Leadership, and Technology, driving clarity, adoption, and measurable impact across the sales lifecycle.

Key Responsibilities

• Own the execution, operationalisation, and continuous improvement of enablement systems and tools supporting central programmes and go-to-market strategies.
• Serve as the subject‑matter expert for enablement platforms (e.g., Gong, Highspot), driving adoption, best practices, and scalability.
• Translate enablement strategy into clear roadmaps, milestones, and execution plans.
• Drive actionable insights from enablement tools (e.g., Gong conversation intelligence, Highspot content usage) to inform sales effectiveness, coaching priorities, and programme optimisation.
• Partner with Sales, Enablement, and RevOps to surface trends, gaps, and opportunities that improve seller productivity and revenue outcomes.
• Establish and maintain metrics, dashboards, and reporting tied to enablement impact.
• Partner closely with Revenue Operations, Market Managers, Territory Leads, CRM, IT, and external vendors to define and deliver the enablement systems and processes required to support business growth.
• Act as a trusted adviser to field leaders, balancing strategic priorities with day‑to‑day operational needs.
• Proactively identify risks, dependencies, and trade‑offs—and escalat* issues with clarity and recommendations.
• Prioritise and manage incoming enablement requests to align with company and field goals.
• Provide guidance, training, and troubleshooting support for enablement systems and workflows.
• Support rep onboarding and ongoing learning programmes, ensuring tools and content are effectively integrated into the seller journey.

Qualifications & Experience

• 8+ years of combined experience in sales operations, enablement, or related roles, with a proven track record of managing complex, cross‑functional programmes end to end.
• Deep hands‑on experience with sales enablement tools, including Gong and Highspot.
• Demonstrated ability to analyse data and generate insights that influence sales behaviour and outcomes.
• Experience working across the full customer lifecycle (pre‑sales, sales, customer success).
• Strong strategic and systems‑thinking mindset—able to connect dots and translate strategy into execution.
• Excellent programme management skills, with the ability to prioritise, communicate progress, and manage ambiguity.
• Exceptional verbal and written communication skills, including the ability to tailor messaging to executives and frontline teams.
• Strong business acumen and ability to build trusted relationships across a complex organisation.
• Proven success operating both independently and collaboratively in fast‑paced environments.
• High attention to detail, strong work ethic, and consistent follow‑through.
• Proficiency in Salesforce, Highspot, Gong, Excel, and Google Workspace.
• Comfortable partnering with technical teams (CRM, IT) and external vendors.
• Bachelor's degree.

Seniority Level

Mid‑Senior

Employment Type

Contract

Benefits

Medical, Dental, Vision, 401K

Pay Rate

$40-$52 per hour

Diversity & Inclusion

Airbnb is committed to working with the best and brightest people from the broadest talent pool possible. All qualified individuals are encouraged to apply. If you need assistance or reasonable accommodation during the application and recruiting process, please connect with your talent sourcing partner.