Job Details

Information Governance Compliance Manager

Cooley is seeking an Information Governance (IG) Compliance Manager to join the IG & Privacy team.

Position summary: Cooley Information Governance & Privacy embraces a culture of customer service excellence and all members of the department are expected to move this agenda forward. To that end, the IG Compliance Manager is expected to recognize that the Cooley Information Governance and Privacy department is a service organization first and foremost and will be evaluated on this requirement equal in importance to the technical or operational responsibilities outlined later in this document. Responsible for the management of the Information Governance Compliance team and its functions including the management of IG Compliance personnel, the transfer of client/matter records, the import of client/matter records, records retention/destruction and legal holds.

The Information Governance Compliance Manager is responsible for the management of the Information Governance Compliance team and its functions including the management of IG Compliance team, transfer of client/matter records and import of client/matter records, records retention/destruction and legal holds. Specific duties and responsibilities include, but are not limited to, the following:

Position responsibilities

• Manage IG Compliance team and process around the transfer of client/matter records, the import of client/matter records, records retention/destruction and legal holds
• Develop goals and objectives for the Information Governance Compliance team in conjunction with IG strategic planning
• Prepare preliminary annual expense and capital operating budget for the compliance team and monitor monthly expenditures
• Contribute ongoing analysis and requirements gathering specific to the maintenance of the IG framework (policy, standard operating procedures)
• Develop, implement, and manage systems and procedures for the timely transfer of client/matter records to clients or outside counsel and the import of client/matter records
• Develop, implement, and manage systems and procedures for records disposition
• Develop IG compliance training programs for end users
• Manage and/or supervise Compliance team including hiring, training, evaluation, counseling, and termination, as necessary.
• Evaluate headcount resource requirements and provide recommendations to maximize capacity and staffing ratio efficiencies
• Develop and provide training programs to maximize team skills and knowledge
• Understand all aspects of the firm's IG Policy and be able to articulate relative obligations to firm stakeholders
• Manage issued legal holds and coordinate the identification, collection and production of potentially responsive information, and closure in compliance with established policy and procedures
• Audit and track the firms' responsibilities against Outside Counsel Guideline agreements
• Apply industry principles and theories of data protection, privacy and business confidentiality to the records and information management process
• Address records information management requirements for the records lifecycle
• Work closely and effectively with senior management, department and business group leaders, and IS to ensure information governance programs are adhered to and maintained
• Negotiate and recommend vendor contracts for functions related to Compliance
• Remain current in emerging technologies and trends to manage information assets; recommend appropriate changes to improve compliance functions
• Identify projects and coordinate resources to ensure successful completion of projects and achieve organizational goals and objectives
• Coordinate project work including IG specific matter mobility departing attorney responsibilities, client file transfers, record retention, legal holds, etc
• Develop and maintain departmental documentation of procedures
• Serve as direct supervisor and mentor to direct reports
• Provide day-to-day supervision of direct reports, ensure compliance with assigned work hours and monitor for compliance with all firm and department policies. Manage staffing coverage, review and process time logs/time off requests
• Support business professional development and continued educational opportunities
• In collaboration with immediate supervisor and CN HR, participate in hiring, performance appraisals, counseling, termination and other employee lifecycle events
• All other duties as assigned or required

Skills and experience

Required

• After orientation at Cooley LLP, exhibit proficiency in the Microsoft Office suite, iManage and other firm applications
• Ability to work extended and/or weekend hours, as required
• Ability to travel, as required
• 5+ years technical skills relevant to IG management systems (RMS/DMS), including areas specific to data mapping, data conversion; document properties and metadata management (classification, coding and security); and data protection, privacy and business confidentiality. Senior candidates must have 7+ years applicable experience in the field with 3+ years of management experience in relevant roles.
• Solid experience with industry best practices for electronic and physical data retention and organization
• Experience with and ability to handle print and electronic collections

Preferred

• Bachelor's degree preferably in IT, Library Science, Records or associated discipline
• Experience coordinating the implementation of new technologies
• Strong project management skills
• Experience with one or more RIM enterprise technology solutions used for the management of both physical and electronic information, e.g., Autonomy iRM, HP WRM, ARM, FileSurf, LegalKey
• Strong understanding of GARP (Generally Accepted Recordkeeping Principles)
• Certified Records Manager (CRM) credentials and/or Information Governance Professional (IGP) credentials
• Experience working for a law firm or other profession services organization
• Supervisory experience

Competencies

• Excellent verbal and written communication abilities
• Ability to communicate technology needs/issues with Information Services professional staff
• Exceptional customer services and interpersonal skills
• Strong management skills; leadership, organizational ability, decision-making, and problem-solving
• Demonstrated team player
• Attention to detail
• Professional demeanor and ability to work with others
• Reliable and cooperative manner and ability to work well under pressure
• Ability to keep current with new developments, master new technologies, and adapt to change
• Comfortable working in a fast-paced environment where priorities change frequently
• Ability to exercise initiative and independent judgment
• Able to manage multiple offices in US/International time zones

Cooley offers a competitive compensation and excellent benefits package and is committed to fair and equitable employment practices.

EOE.

The expected annual pay range for this position with a full-time schedule is $110,000 - $155,000. Senior level candidates may be considered for this position and would be eligible for a higher salary range based on experience. Please note that final offer amount will be dependent on geographic location, applicable experience and skillset of the candidate.

We offer a full range of elective benefits including medical, health savings account (with applicable medical plan), dental, vision, health and/or dependent care flexible spending accounts, pre-tax commuter benefits, life insurance, AD&D, long-term care coverage, backup care for children and/or adults and other parental support benefits. In addition to elective benefit options, benefited employees receive firm-paid life insurance, AD&D, LTD, short term medical benefits as well as 21 days of Paid Time Off ("PTO") and 10 paid holidays each year. We provide generous parental leave and fertility benefits. New employees will attend a detailed benefit orientation to learn more about our many benefits and resources.