Job Details

Customer Service Representative Community Choice Financial Family of Brands

Location: Alameda, CA

Overview

As a Customer Service Representative (CSR), youll help people in your community access the financial solutions they needright when they need it the most. In our fast?paced environment, youll build connections with a diverse customer base, process transactions such as check cashing, money transfers, and customer payments, and provide exceptional in?store experiences. Many of our senior leaders began their careers in this dynamic entry?level position, and we offer hands?on training, coaching, and development to support your long?term success.

Compensation

Hourly wage: $20.00 per hour. This rate is part of a comprehensive total?compensation package.

Benefits & Perks

• Paid on?the?job training and a comprehensive new?hire program
• Access to a robust learning management system with e?learning modules for professional and personal development
• Cross?brand training that enables career movement across our eleven national brands
• Enrollment in a Key Holder Program designed to develop leadership potential for promotion
• Performance?based career advancement opportunities
• Educational Reimbursement Program
• Medical insurance plans with telemedicine and HSA/FSA options
• Traditional 401(k) and Roth 401(k) retirement plans with generous company match
• Company?sponsored life and AD&D insurance
• Flexible voluntary benefits including dental, vision, short?term and long?term disability, supplemental life, and others
• Free access to mental health resources, life coaching, and more via Employee Assistance Program
• Discount marketplace with nationwide and local retailer savings
• Paid time off that grows with tenure, starting with 12 days in the first year
• Business?casual dress code that permits jeans and sneakers
• Benefits are subject to change; consult plan documents for details and eligibility

Key Responsibilities

• Build lasting relationships with customers to drive repeat business
• Review, validate, and process customer transactions accurately
• Offer personalized financial services that fit each customers lifestyle
• Enter and maintain customer information in a Point of Sale (POS) system with precision and integrity
• Generate new business through daily call campaigns
• Assist in account management and collections, accepting payments and managing appointments
• Perform duties outside the office when required, including on?site vehicle appraisals, store errands, and external marketing events
• Maintain store appearance and cleanliness to enhance customer experience
• Adhere to office security protocols and manage vault/cash drawer as needed
• Ensure compliance with company policies, local, state, and federal regulations
• Engage in ongoing training and stay current on product and process changes
• Work efficiently in a fast?paced environment and navigate multiple tasks to meet performance standards
• Complete additional tasks as directed by leadership
• Maintain a full?time schedule with regular in?person attendance, including weekends (minimum 40 hours per week)
• Understand that store hours and minimum hours may change by brand; consult recruiter for updates

Qualifications

• High school diploma or equivalent
• Excellent verbal and written communication skills with a professional demeanor
• Attention to detail and accurate data entry
• Proficiency with phone, POS, Microsoft Office, and other computer systems
• Must be at least 18 years old (19 in Alabama)
• Background check required; results considered per applicable law
• Physical ability to remain stationary, stand up to 90% of the time, move up to 25 lbs, and operate mechanical controls

Preferred Qualifications

• Experience in check cashing, document verification, or money order processing
• Cash handling, cash drawer/vault management experience
• Bilingual (English/Spanish) is a plus or may be required for certain locations
• Valid drivers license, auto insurance, and personal vehicle for mileage compensation

Workplace Awards & Recognition

We are honored to be recognized as a Military Friendly Employer and Military Friendly Spouse Employer for four consecutive years, a Top Employer for Hispanic and Latino employees by HLPA (2023?2025), and one of Americas Greatest Workplaces in Financial Services (2025) by Newsweek.

Our Purpose

The Community Choice Financial Family of Brands (CCF or the Company) is one of the largest consumer specialty finance organizations in the U.S. We provide our customers, Team Members, and communities the Power of Choice with over ten brands, more than 1,500 brick?and?mortar stores across 24 states, and online product offerings in 20 states. We are steadfast in our commitment to help people across the country access short?term financial services when they need them most.

Equal Opportunity Statement

The Community Choice Financial Family of Brands will never ask you for banking or other payment information during the interview or hiring process, nor will we conduct an interview via text message. All official email correspondence will come from domains @ccfi.com. In?store positions are in person only.

The Community Choice Financial Family of Brands is committed to providing an inclusive workplace free of discrimination based on race, color, religion, sex, age, national origin, military status, disability, pregnancy, sexual orientation, gender identity or expression, genetic information, or any other characteristic protected by applicable law. Candidates of all backgrounds are encouraged to apply. CCFI Companies, LLC is an equal?opportunity employer.