Job Details

About Assembled

Great customer support requires human agents and AI in perfect balance, and Assembled is the only unified platform that orchestrates both at scale. Companies like Canva, Etsy, and Robinhood use Assembled to coordinate their entire support operation - in-house agents, BPOs, and AI - in a single operating system. With AI Agents that resolve cases end-to-end, AI Copilot for agent assistance, and AI-powered workforce management that optimizes both human and AI capacity, Assembled helps teams deliver faster, better service while making smarter decisions about how to staff and automate. Backed by $70M from NEA, Emergence Capital, and Stripe, we're building the platform that makes AI and human collaboration actually work.

About the Role

From day one, we've been lucky to build for an amazing group of customer support professionals, and we need someone who can take our events presence to the next level. You'll own our entire events ecosystem from industry trade shows to bespoke networking events and thought-provoking webinars - ensuring every touchpoint reflects the ambition and clarity of our brand.

This is not your average field marketing role. It's intentionally designed to give the right person meaningful scope, direct visibility on results, and the opportunity to own programs that directly influences pipeline and revenue.

In this role you will...

• Plan and Execute High-Impact Events: Own end-to-end execution of regional field marketing events that generate qualified leads and accelerate sales opportunities. Lead Assembled's presence at key industry trade shows - from booth strategy to main stage speaking - creating interactive experiences that bring Assembled and our AI Agents, to life.
• Curate White-Glove Hosted Experiences: Design intimate, high-touch events for strategic prospects and customers: CX dinners, partner roundtables, executive gatherings. You have an eye for experiences that are stylish, thoughtful, and genuinely memorable - not just another dinner.
• Build Scalable Digital Event Programs: Design and run engaging webinars, fireside chats, and virtual experiences that generate leads and nurture prospects. Collaborate with Product Marketing to create compelling content that makes AI tangible through customer stories and industry trends.
• Drive Cross-Functional Alignment: Partner closely with Sales to identify key accounts and develop tailored event strategies. Work seamlessly with Sales, Product Marketing, and Customer Success teams to ensure cohesive execution aligned with revenue goals.
• Own Event Operations & Logistics: Manage all event logistics including vendor coordination, budgeting, staffing, and on-site execution. Pay attention to the details that make events run smoothly while maintaining the big picture.
• Measure, Report, and Optimize: Track event performance metrics and ROI in Salesforce. Partner with Sales and Marketing Operations to optimize future activities. Identify opportunities to improve processes - you'll have autonomy to propose new programs based on data and market insights.

You'll Love This Job If You

• Pay attention to the little things and keep everything running smoothly with great organization
• Get excited about hitting goals and seeing real results from your work
• Can roll with the punches and stay flexible when things move fast
• Enjoy thinking on your feet and finding creative solutions to challenges
• Have a high bar for taste and think beyond cookie-cutter events

Qualifications

• You have 5+ years in field or event marketing, preferably in SaaS or enterprise technology
• You see the bigger picture understanding that we are working toward a holistic goal that has a lot of moving parts and you are always looking for new ways to improve
• You're a super-connector and people-person who can flex in collaboration with any kind of team, including Sales, Product, and Customer Success and Support. You have a history of rock-solid cross-functional relationships
• You're resourceful at your core. This means thriving in uncertainty, showing grit in the face of roadblocks, and finding new, better ways to get the job done
• You know how to manage the balance between delegation and execution, and can easily bring people together to achieve big outcomes
• You're unafraid of the details, and of having seen it before, having done it before, and knowing how to steward event experiences that drive tangible outcomes
• You're motivated by people, what they need, and how they use our product. You know how to leverage your understanding of our users and prospects to design world-class experiences for them
• You're excited about having a positive impact on customer support teams. Knowledge about or experience in this world isn't required, but it is welcome!

Why This Role, Why Now

Our AI product is taking off. Customers are excited. The market is ready. We're hitting the gas and need someone who can pour fuel on the fire. You'll work directly with leadership, have clear visibility into your impact on pipeline and revenue, and help shape how Assembled shows up in the world at the exact moment when it matters most.

Let's make some noise.

Benefits

• Generous medical, dental, and vision benefits
• Paid company holidays, sick time, and unlimited time off
• Monthly credits to spend on each: professional development, general wellness, Assembled customers, and commuting
• Paid parental leave
• Remote and hybrid work options, with catered lunches and snacks in our SF & NY offices
• 401(k) plan enrollment

We know great candidates don't always meet every requirement listed in a job description. If the role excites you and you believe you can make an impact at Assembled, we encourage you to apply. We value diverse perspectives and are committed to building an inclusive workplace where everyone feels like they belong and has the opportunity to do their best work. We look forward to hearing from you!

Assembled participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the United States.