Job Details

Description

Job Summary:

Reports daily to and is under the direct supervision of a Physical Therapist and/or Occupational Therapist in accordance with State Practice Act. Also reports to Administrative Manager and/or the Director of Operations for the market. Possesses training and/or experience which allows him/her to aide therapists in carrying out rehabilitation procedures, organize/schedule and keep records of ancillary services (i.e. FCE's) and support other center-specific functions. The essential functions of the job include but are not limited to:

Essential Functions:

• Provides quality customer service with each patient interaction (through both verbal and written communication).
• Follows compliance with standardized Administrative Policies and Procedures.
• Follows directions regarding standardized, efficient and effective front office processes and procedures.
• Manages patient scheduling of new and follow-up appointments to meet specified benchmarks.
• Orders clinical and office supplies for the center. Prepares, obtains and mails all of the centers AP (where applicable). Opens all mail.
• Completes all reports and projects accurately and timely to meet all established deadlines and service standards per center and company operational needs.
• Demonstrates proficiency in Microsoft Office and Outlook.
• Collects all applicable co-payments and patient deductibles from patients. Batches and reconciles all co-payments and deductibles collected.
• Effectively communicates, whether verbal or written, all patient, physician, insurance, billing or reimbursement issues associated with patient care services with CBO Employees, CODs, MCOs, CMs, DOOs, and AMs.
• Responsible for Daily Productivity and Performance Reports as well as accuracy of such reports including but not limited to: Batch Summary, DOC, Medical Records Request Report, Unscheduled and 1,2,3 Reports, etc.
• Completes all items on the Clinic Rehab Aide Checklist demonstrating compliance with our established standards.
• Establishes, organizes and maintains files/records and waiting area for patients.
• Understands that our customers are both internal and external to the organization and that all staff is expected to uphold the Service Culture Theme and Standards.
• Prepares for new patients by having a patient chart made before initial visit including but not limited to: prescriptions, authorizations, and insurance information. Maintains patient charts to VibrantCare's policies and procedures.
• Effectively explains new patient (NP) insurance benefits.
• Carries out activities delegated by supervisor as allowed under State Practice Act
• Cleans, sterilizes and maintains hydrocollators, cleaning and maintenance of pools (where applicable) paraffin units and logs temperatures as outlined in policy and procedure manual; keeps current with laundry and maintains full supply of therapy supplies; cleans and maintains all other therapy/exercise equipment; follows OSHA guidelines for safety inspections, cleaning, disinfecting, storage of chemicals, disposal of waste.
• Observes and reports to the supervising therapist any abnormal patient conditions, reactions and responses to treatment in an efficient, professional manner.
• Participates in clinical in-services when appropriate
• Runs and/or participates in disaster drills
• Perform housekeeping duties (as applicable) including but not limited to dusting, spot cleaning, disinfecting and vacuuming restroom, gym area and gym equipment
• Performs or assists in any task/special project assigned by Center Manager, Market Manager, Administrative Manager, Director or Operations or other manager at VibrantCare.

• Ability to demonstrate effective customer service skills both oral and written.
• Communication and interpersonal skills are concise and organized (both oral and written).
• Effective organizational, time management and planning skills.
• Computer skills (proficiency in Microsoft Office and Outlook) including accurate data entry skills for automated facilities.

• Ability to lift patients using appropriate biomechanical techniques frequently throughout the course of a weekday/shift; must be capable of easily lifting fifty (50) pounds dead weight alone.
• Ability to walk, bend, stand and reach constantly during a work day/shift.
• Visual acuity (near and distant) sufficient to evaluate, diagnose and monitor patient needs and to maintain accurate records, recognize people and provide directions.
• Ability to speak and hear sufficiently to understand and give directions.
• Ability to push wheeled equipment through the facility.
• Possess fine motor skills for clear and accurate writing of reports, charting, scheduling, daily correspondence and presentations, either manually or through the use of dictation equipment.
• Possess fine motor skills for the effective and efficient handling of diagnostic or therapeutic equipment.

• High school diploma or GED required.
• Current CPR certification.
• Some coursework or practical experience in a healthcare-related field and basic knowledge of anatomy and physiology
• Current CPR certification required; employee is responsible for maintaining active certification for the duration of employment.
• Current tuberculosis (TB) test required; employee is responsible for maintaining in accordance with state guidelines for the duration of employment.

• Monday - Friday day shift