Job Details

Job Summary: The Client Relationship Executive is responsible for nurturing and expanding relationships with existing healthcare clients to drive long-term value and revenue growth. This role focuses exclusively on account management, with a strong emphasis on upselling and cross-selling within the current customer base. The ideal candidate will possess deep knowledge of healthcare operations and SaaS solutions, enabling them to act as a strategic advisor to clients. Success in this role requires strong communication skills, technical fluency, and a data-driven approach toidentifying growth opportunities and ensuring customer satisfaction.

Key Responsibilities:

1. Client Relationship Management & Customer Success Orientation

• Build trust with clinical, operational, and executive stakeholders.

• Align solutions with customer goals to drive satisfaction and renewal.

• Partner with the client success team to serve as a strategic advisor throughout the customer lifecycle.

• Participate in Anesthesia market and customer tradeshows, user groups, or education events

2. Account Expansion through Upselling & Cross-Selling

• Partner with the client success team to identify unmet needs and propose relevant solutions.

• Develop account plans focused on growth within existing relationships.

• Collaborate cross-functionally to tailor offerings to client goals.

3. Technical & Product Knowledge

• Understand product features in clinical and operational contexts.

• Navigate integrations with EHRs, HIPAA compliance, and data security.

• Partner with internal teams to resolve technical challenges.

4. Data-Driven Decision Making & Market Awareness

• Use CRM and analytics tools to monitor engagement and forecast growth.

• Meet productivity and prospecting goals

• Accurately manage monthly/quarterly sales forecasts.

• Interpret healthcare market trends and customer behavior.

• Apply insights to refine account strategies and improve targeting.

5. Communication & Negotiation Skills

• Tailor messaging to diverse stakeholders (clinical, IT, finance).

• Navigate procurement cycles and budget constraints.

• Maintain transparency and trust throughout the customer lifecycle.

6. Performance Metrics & KPIs for Success Measurement

• Revenue Growth from Existing Accounts - Achieve or exceed quarterly and annual upsell/cross-sell quota.

• Account Penetration- Increase product adoption across departments within existing accounts.

• Forecast Accuracy - Maintain accurate monthly and quarterly forecasts.

• New solution rollout – deliver quality demos for new features, products, and expansion opportunities to existing clients, with the goal of converting from demo to close upsell/expansion.

• Maintain expansion pipeline by identifying qualified upsell opportunities in partnership with Customer Success.

• Timely completion of account plans, CRM updates, and engagement touchpoints.

Required Qualifications:

Education & Experience

• Bachelor's degree in business administration, healthcare administration, marketing, information systems, or related fields.

• 3+ years in healthcare technology or SaaS environments.

• Proven track record of upselling and cross-selling within existing accounts.

• Experience working with healthcare providers, payers, or health systems.

• Familiarity with CRM tools (e.g., Salesforce, HubSpot) and data analytics platforms.

Other Preferred Knowledge, Skills, Abilities or Certifications:

Ability to travel 15-20%

Fortive Corporation Overview

Fortive's essential technology makes the world safer and more productive. We accelerate transformation in high-impact fields like workplace safety, build environments, and healthcare.

We are a global industrial technology innovator with a startup spirit. Our forward-looking companies lead the way in healthcare sterilization, industrial safety, predictive maintenance, and other mission-critical solutions. We're a force for progress, working alongside our customers and partners to solve challenges on a global scale, from workplace safety in the most demanding conditions to advanced technologies that help providers focus on exceptional patient care.

We are a diverse team 10,000 strong, united by a dynamic, inclusive culture and energized by limitless learning and growth. We use the proven Fortive Business System (FBS) to accelerate our positive impact.

At Fortive, we believe in you. We believe in your potential—your ability to learn, grow, and make a difference.

At Fortive, we believe in us. We believe in the power of people working together to solve problems no one could solve alone.

At Fortive, we believe in growth. We're honest about what's working and what isn't, and we never stop improving and innovating.

Fortive: For you, for us, for growth.

About Provation

Provation is a leading provider of healthcare software and SaaS solutions for clinical productivity, care coordination, quality reporting, and billing. Our purpose is to empower providers to deliver quality healthcare for all. Provation's comprehensive portfolio spans the entire patient encounter, from pre-procedure through post-procedure, with solutions for physician and nursing documentation (Provation® MD, Provation® Apex, MD-Reports, Provation® endoPRO®, and Provation® MultiCaregiver), anesthesia documentation (#1 Best in KLAS Provation® iPro), patient engagement, surgical care coordination, quality reporting, and billing capture (Provation® SurgicalValet™), order set and care plan management (Provation® Order Set Advisor™ and Provation® Care Plans), and EHR embedded clinical documentation (Provation® Clinic Note). Provation has a loyal customer base, serving more than 5,000 hospitals, surgery centers, and medical offices, and 700 physician groups globally, including 19 of the top 20 U.S. hospitals. In 2021, Provation was acquired by Fortive Corporation, a Fortune 1000 company that builds essential technology and accelerates transformation in high-impact fields like workplace safety, engineering, and healthcare. For more information about our solutions, visit provationmedical.com and follow us on Twitter, Facebook, and LinkedIn. Our purpose at Provation is to empower providers to deliver quality healthcare for all. To deliver on this commitment, we're guided by our core values – Provation has a culture of CARES:Community - We have a shared sense of improving healthcare, enriching the broader world we live in and serve. Accountability - We own it and get it done with integrity. Respect - We build diverse teams that collaborate and communicate with positive intent and trust. Excellence - We welcome new ideas as we innovate quality solutions. Service - We are passionate about putting customers first.

We Are an Equal Opportunity Employer. Fortive Corporation and all Fortive Companies are proud to be equal opportunity employers. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law. Fortive and all Fortive Companies are also committed to providing reasonable accommodations for applicants with disabilities. Individuals who need a reasonable accommodation because of a disability for any part of the employment application process, please contact us at ...@fortive.com.

Pay Range

The salary range for this sales position (inclusive of sales incentives/commissions in local currency) is 62900 - 105000

The salary range for this sales position (inclusive of sales incentives/commissions in local currency) is 62900 - 105000

We are an Equal Opportunity Employer

Fortive Corporation and all Fortive Companies are proud to be equal opportunity employers. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law. Fortive and all Fortive Companies are also committed to providing reasonable accommodations for applicants with disabilities. Individuals who need a reasonable accommodation because of a disability for any part of the employment application process, please contact us at ...@fortive.com.