Job Details

Housekeeping Dispatcher

Location: Hyatt Regency San Francisco Downtown SOMA, South of Market, San Francisco, CA.

Compensation (Hourly): $25.53 $34.04 per hour.

Overview

The Housekeeping Dispatcher is responsible for ensuring that all guest requests are executed in a timely and accurate manner accorded to Highgate Hotel International standards.

Responsibilities

• Employees must at all times be attentive, friendly, helpful and courteous to all guests, managers and fellow employees.
• Establish and maintain good communications and teamwork with fellow employees and other departments within the hotel.
• Answer the telephone according to Highgate Hotel standards, within three (3) rings.
• Assist with storeroom inventory.
• Maintain stationary par (level) at all times.
• Perform all administrative duties such as filing, photocopying, typing, etc.
• Assist management with weekly time?log for payroll.
• Dispatch guest requests to the appropriate supervisor or employee.
• Ensure that the office is open on time.
• Have knowledge of emergency procedures and assist as needed.
• Complete all tasks and duties on the shift checklist in a timely and efficient manner.
• Review weekly schedules for employees and forward any discrepancies to managers.
• Maintain a clean work area.
• Assist guests with safe deposit boxes.
• Ensure overall guest satisfaction.

Qualifications

Education & Experience:

• Experience in a hotel or a related field preferred.
• High School diploma or equivalent required.
• Ability to understand and utilize basic computer equipment and applications.

Physical requirements:

• Flexible and long hours sometimes required.
• Sedentary work Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.

General Requirements:

• Must be able to effectively communicate both verbally and written, with all levels of employees and guests in an attentive, friendly, courteous and service?oriented manner.
• Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
• Must be able to multitask and prioritize departmental functions to meet deadlines.
• Approach all encounters with guests and employees in an attentive, friendly, courteous and service?oriented manner.
• Attend all hotel required meetings and trainings.
• Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling.
• Maintain high standards of personal appearance and grooming, wearing the proper uniform and nametag.
• Comply with Highgate Hotel Standards and regulations to ensure safe and efficient hotel operations.
• Maximize efforts toward productivity, identify problem areas and assist in implementing solutions.
• Handle problems effectively, including anticipating, preventing, identifying, and solving problems as necessary.
• Understand and apply complex information, data, etc., from various sources to meet appropriate objectives.
• Cross?train in other hotel?related areas.
• Maintain confidentiality of information.
• Show initiative, including anticipating guest or operational needs.
• Perform other duties as requested by management.
• Maintain a warm and friendly demeanor at all times.