Job Details

Quality Assurance Manager

Salary Range: $84,495 - $101,395

GGRC is committed to assisting people with intellectual and developmental disabilities lead lives of liberty and opportunity. We are looking for a Quality Assurance Manager to guide and manage outreach department and outreach efforts to under-represented communities, community engagement, education and advocacy.

When you are considering a new job, it's normal to have tons of questions. Here are a few things we get asked all the time.

Where will I work?

The Quality Assurance Manager will guide and manage outreach department and outreach efforts to under-represented communities, community engagement, education and advocacy.

What You'll Do:

• Interviewing, hiring, and training new direct reports and training others in the Community Services Department as appropriate
• Directly supervise Quality Assurance supervisor and oversee implementation Quality Assurance policies and practices, including evaluation, technical assistance, and monitoring of GGRC provider services ensuring use of strategies that promote person-centered practices, are collaborative with individuals receiving services, service providers and other GGRC departments, and other key stakeholders as appropriate
• Stay updated on current Quality Assurance and Quality Improvement trends and work with GGRC leadership to update Agency quality assurance practices as relevant
• Oversee responses to service quality concerns raised by GGRC staff and community stakeholders as appropriate
• Investigate and formally respond to whistleblower complaints, DDS complaints, and community complaints as applicable
• Oversee development and implementation of relevant GGRC staff and/or service provider trainings implemented by members of Quality Assurance Unit and ensure collaboration with GGRC Training Coordinator as appropriate
• Attend Community Care Licensing (CCL) meetings as needed
• Directly Supervise the Quality Improvement and Risk Analysis Specialist and oversee related activities: including but not limited to: Special Incident Reporting (SIR) coordination and follow-up, related DDS reporting, specialized home monitoring and training, DDS specialized home monitoring and follow up
• Represent GGRC on the DDS (Mission Analytics) Regional Management Advisory Committee (RMAPC)
• Chair GGRC Risk Management Committee and facilitate gathering of information needed for committee review
• In partnership with the Community Services Manager, ensure ongoing Residential Services Orientation including curriculum development/changes, train-the-trainer opportunities for applicable regional center staff, and ongoing implementation
• Directly supervise FHA Specialist responsibilities including but not limited to: Title 17 quality assurance monitoring, FHA expansion activities, and DDS audit collaboration and response
• Directly supervise HCBS Specialist(s) responsibilities including but not limited to: HCBS compliance monitoring activities, use of DDS HCBS funding for special projects as available, HCBS training, facilitation of HCBS workgroups, and strategic role out of HCBS related changes in collaboration with others in the agency as needed to GGRC staff, individuals served, families, service providers, and applicable community members
• Provide support as available to process improvement across the Community Services Department and wider agency when appropriate
• Serve as a GGRC liaison to DDS on Quality Assurance Related activities
• Stay current with California Title 17 regulations, related Welfare and Institutions Code (WIC) sections, and DDS directives
• Oversee relevant activities related to Person Centered practices including implementation of person centered practices in Community Services work
• Contribute to leadership of the Community Services Department by participating in planning and facilitating departmentwide meetings and Quality Assurance Unit meetings, assisting in covering management duties in other parts of the department in the absence of the Community Services Director or other managers
• Adhere to HIPAA and other confidentiality requirements and Agency policies