Job Details

Remote Bilingual Call Center Representative

Full?time position located in Washington State, working remotely from WA. Must live and work in WA; no out?of?state hires.

Language Fluency

Fluent in one of the following languages: Korean, Spanish, Russian, Vietnamese, or Chinese.

What We Offer

• Pay: $26.42 per hour (Multilingual)
• Benefits: Salary and benefits as set by collectively bargained contract or Memorandum of Understanding (CBA)
• Remote work from home within WA state
• Travel reimbursement for training week if >60 miles from training location
• Possible up to 10 days in Seattle HQ office per year
• Schedule: MondayFriday 8am5pm; no weekends
• Paid Time Off: 14 vacation days, 15 sick days, 3 personal holidays, paid holidays, and paid time off from December 24thJanuary 1st (excluding weekends)
• Reimbursement: up to $25/month for fitness membership or $300 for personal fitness equipment; up to $100/month for Wi?Fi; up to $500 for work?from?home equipment
• No paycheck deductions: full employer?paid family health, dental, vision, and pharmacy benefits (including domestic partners); fully employer?paid defined?benefit pension after 3 full years of service
• Pet insurance
• Parental leave up to 24 weeks after 1 year of employment
• Optional 401(k) with up to 2% employer match
• Position included in bargaining unit

About Us

SEIU 775 represents more than 60,000 long?term care workers providing quality home care, nursing home care, and residential services in Washington, Montana, and Alaska. Our mission is to unite the strength of all caregivers, to create a better life for ourselves and those we care for, and to lead the way to a more just and equitable world.

In This Position

You will answer inbound phone calls from members. An inbound call?center role with expectation of handling 40 or more calls per day. Qualified individuals may be asked to translate written materials or provide spoken interpretation during meetings or representational proceedings.

Other duties as assigned.

Work Schedule

• Hybrid training: first 2 weeks in person, next 2 weeks remote, 5th week at Seattle office to take calls with trainer support.
• Condition of employment: Must commit to the five?week training schedule (no time off allowed, no exceptions).
• Start date: Monday, March 16, 2026.
• Regular business hours: 8:00?am5:00?pm PST.
• May be required to perform political work for candidates and member political education as part of job duties.
• May be required to work outside normal hours, weekends, evenings, or holidays.

Preferences

Experience in a call?center environment, human services referral, information programs, or social justice organizations is a plus.

Minimum Qualifications

• Ability to work in fast?paced environment
• At least 1 year of direct customer?service experience (restaurants, call center, retail, technical support, hospitality)
• Critical?thinking aptitude
• Stable work history (minimal employment gaps, long periods with one employer)
• Computer/technical skills

Other Relatable Experience

Receptionist, data collector, billing, insurance claim, collections, multi?phone line, sales, inbound/outbound call handling.

Recruitment Process

1. Application screened for qualifications, including language needs.
2. Selected candidates receive a one?way video interview request.
3. Applicants submit a preliminary language test.
4. Successful candidates invited to a Zoom panel interview.
5. After that, a language assessment is administered (highly weighted).
6. Successful candidates receive next?step instructions from recruiter.

AAP/EEO Statement

SEIU 775 is an affirmative action employer and encourages applications from all qualified candidates without regard to race, color, religion, sex, national origin, age, creed, citizenship status, disability, veteran status, marital status, sexual orientation, gender identity, gender expression, genetics, or any other discrimination prohibited by law. We provide equal employment opportunities to all employees and applicants. In addition to federal law requirements, we comply with applicable state and local laws governing nondiscrimination in employment.

Women, people of color, and members of the LGBTQIA+ community are strongly encouraged to apply.