Job Details

Spa Attendant

The spa attendant ensures that all spa facilities, locker rooms, treatment areas, and relaxation spaces are impeccably maintained and presented to luxury standards. This role supports the guest journey by providing warm, anticipatory service and helping create a serene, welcoming environment. The spa attendant works closely with the spa reception, therapists, and management teams to ensure seamless operations.

Responsibilities include:

• Greeting and assisting guests in a warm, professional manner, offering guidance throughout their spa experience.
• Escorting guests to locker rooms, relaxation lounges, and wet areas, ensuring comfort and privacy.
• Anticipating guest needs by providing amenities, refreshments, towels, robes, and slippers.
• Maintaining a calm, organized, and welcoming atmosphere at all times.
• Responding promptly and courteously to guest requests or concerns.
• Maintaining pristine cleanliness and organization of locker rooms, relaxation areas, and all wet facilities (sauna, steam, showers, pool area).
• Ensuring all amenities, spa products, refreshments, and towels are consistently stocked and displayed to luxury standards.
• Monitoring spa traffic and cleanliness throughout the shift, adjusting priorities as needed.
• Assisting in preparing treatment rooms before and after services, when required.
• Setting up for various body treatments in accordance to spa SOPs.
• Quickly reporting any maintenance or safety issues to management.
• Following all daily checklists, cleaning schedules, and opening/closing procedures.
• Coordinating with therapists, front desk, and management to support smooth operations.
• Managing laundry cycles, including washing, folding, and stocking linens.
• Maintaining inventory of robes, towels, slippers, drinks, and supplies; assisting with restocking and ordering.
• Supporting special requests, VIP preparations, and in-spa promotions.
• Maintaining strict hygiene and sanitation standards, including proper handling of linens and cleaning chemicals.
• Ensuring all safety procedures for wet areas are followed and communicated to guests when necessary.
• Adhering to property, brand, and local regulatory requirements.

Qualifications include:

• Previous experience in hospitality, wellness, or luxury service preferred.
• Strong customer-service mindset with a calm, polished demeanor.
• Excellent communication and organization skills.
• Ability to work in humid/wet environments and stand for long periods.
• Ability to lift, move, and transport linen baskets and supplies (up to ~30 lbs).
• Flexible availability, including weekends and holidays.
• Warm, gracious, and guest-focused.
• High attention to detail and pride in maintaining a luxurious environment.
• Team-oriented, dependable, and proactive.
• Committed to delivering elevated, five-star service.