Job Details

In business since 2000, LanceSoft is a nationally certified Minority Business Enterprise (MBE) that has established itself as a pioneer in providing highly scalable, cost-effective workforce solutions to a diverse set of customers across various industries in the United States. Headquartered in Virginia, LanceSoft currently operates out of several locations in the US and Canada.

Job Description

Responsibilities include but are not limited to:

• Providing reception services, coverage and being the liaison for the scheduling and maintenance of conference duties.
• We are looking for team players who are proactive and are willing to do whatever it takes to get the job done.
• Ideal candidate has a can do attitude.
• Greet visitors, answer phones, and direct calls appropriately: light volumes.
• Be well spoken, clear and patient with all interactions.
• Remain calm and professional in stressful situations.
• Follow documented procedures and other duties as mutually agreed.
• Enforce and handle security compliance standards regarding visitors badges.
• Coordinate conference room reservations and room preparation.
• Help resolve employee and customer concerns/issues.
• Administrative services/processing large volume reports/invoices using excel and assisting manager with quarterly business reviews.
• Sort & distribute incoming mail and packages.
• Process outgoing mail & packages using postage meter & carrier package software.
• Handle time-sensitive and confidential material.
• Perform duties and special requests as assigned by management and client.
• Participate in cross-training and be flexible to perform varying roles whenever necessary.
• Serve as focal point for communication with customer and company personnel.
• Ensure operating and quality standards are met based on service objectives.
• Maintain accuracy of required reports, logs and measurements.
• Ensure the highest levels of customer care.
• Ensure adherence to business guidelines, safety & security procedures.
• Support financial results by minimizing site waste and rework.
• Dressing in professional attire.
• Perform other tasks as assigned.

Qualifications

Qualifications include:

• High School diploma or equivalent (GED) required.
• Minimum of 1 year customer service related experience required.
• Computer proficiency in email environments, MS Office, Outlook.
• Strong organizational and administrative skills required.
• Ability to communicate both verbally and written with customers and client personnel.
• Experience coordinating and designating work to employees.
• Ability to excel in a fast-paced, multi-tasking, team environment.
• Ability to effectively work independently and in a team environment.
• Ability to adhere and administer companies policies and procedures.
• Creative thinker.
• Outstanding work ethic.
• Target-driven.
• Enthusiastic and passionate.
• Sitting for long periods of time.
• Ability to meet attendance policy.
• Ability to work additional hours if needed.
• Successful completion of a pre-employment drug screening, employment history check, credit check and criminal background check.

Additional Information

Qualified applicants will receive consideration for employment without regard to their race, color, religion, sex, gender Identity, sexual orientation, national origin, age, disability, veteran status, pregnancy, or other status protected by law.

We wish to thank all applicants for their interest and effort in applying for this position, however, only candidates selected for interviews will be contacted.