Job Details

Accounts Receivable Specialist

Common Interest Management Services (www.commoninterest.com), an Associa company, is one of the largest and fastest growing HOA community management firms in the Bay Area. We have been in business for 30 years with offices in San Mateo, San Ramon, Campbell, Stockton, Modesto, Novato and Brentwood. We offer a comprehensive benefits package including Medical, Dental, Vision, 401K plan with match, Vacation, Sick and Holiday pay. We enjoy having fun together and celebrate at our annual company picnic, holiday party and onsite activities.

About the role

The ideal candidate, will manage a full portfolio of homeowner's association accounts in cooperation with a community relationship manager. Core responsibilities include:

• Prepare and process monthly billings to homeowners, including updating assessment billing in accordance with the approved annual budget.
• Handle direct inbound customer service calls, emails, and inquiries via accounting software, providing clear and professional responses to homeowner questions regarding billing, late fees, account history, and payment status.
• Assess and apply monthly late fees and finance charges in accordance with the association's collection policy and governing documents.
• Process bank returns, including returned checks and rejected electronic payments, and apply appropriate fees or account adjustments.
• Manage delinquent accounts, including homeowner correspondence and coordination with third-party collection agencies to outsource collections activity when required.
• Process and reconcile miscellaneous cash receipts, ensuring proper allocation to the associations bank accounts or homeowner accounts.
• Partner with Community Managers to research and resolve inbound inquiries from Board members regarding homeowner accounts and financial matters.
• Update homeowner accounts to reflect change of ownership after escrow closes, including ownership transfers, balance adjustments, and account setup for new owners.
• Maintain accurate account records and ensure compliance with internal controls, company policies, and governing documents.
• This is a full time non-exempt position working Monday - Friday, 8:00am-4:30pm in office at our San Ramon location.
• The pay range for this position is $22.00 to $25.00 per hour based on education and experience.
• This position may convert to a hybrid role with completion of training and successful onboarding

• a great attitude toward the Accounting profession
• three-to-four years of experience and meaningful career progression over time.
• High School diploma required, BS in Accounting preferred.
• Strong organizational and time management skills
• Self-starter with a high bar on productivity
• An ability to multi-task, to solve problems, and to successfully engage customers in a positive and memorable way
• Strong detail orientation with careful execution of tasks without errors
• Solid judgment and common sense when making decisions
• A passion to be well-organized
• Strong computer skills, MS Office, Teams, Adobe, Outlook and Excel
• Must understand the importance of customer service and must be wired to help our customers to solve their problems quickly and without conflict
• Collaborative personality with a proven ability to work within a team
• Strong written and verbal communication skills
• Ability to speak languages in addition to English is a plus