Job Details

Throughout the past 30 years plus, MMC, one of the most trusted names in workforce management services, has successfully delivered strategic solutions to large and small businesses in numerous industries.

We have built our reputation on partnering with our clients and candidates to achieve the desired results. Our recruiting professionals have extensive experience matching the right candidate, to the right client, for the right position. We provide the best opportunities to the most talented candidates in a multitude of industries.

MMC is a privately owned business with corporate headquarters in Irving, Texas. With 2,000+ employees, working in 40+ states, MMC is able to support all United States locations, and some international locations.

We appreciate your interest in reviewing this particular position and we encourage you to visit our website where you can always search and apply for opportunities at www.mmcgrp.com

Benefits with MMC Group
MMC offers health insurance plans for our active candidates on assignment, including:

• Medical, dental, and vision coverage
• Life and disability insurance
• Additional voluntary benefits

Join MMC and enjoy the support of a team that values your well-being, both on and off the job.

MMC strives to ensure all job posting confirm details of the position, the rate of pay, and acknowledge medical benefits are offered.

Get started on your career journey today! Apply to become a part of the MMC Team!

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.

Job Requirements

Job Title: Bilingual Client Service Representative - Outreach (English/Spanish)

Pay Rate: $20.00/hour
Employment Type: Full-Time
Start Date: ASAP

Schedule: Monday-Friday | 8:00 AM-5:00 PM (PST)
Location: Oakland, CA 94612
Residency Requirement: Must reside in Alameda County
Driving Required: Yes (Valid CA Driver's License & Insurance Required)

Position Summary

The Bilingual Client Service Representative - Outreach provides in-person community outreach, education, and enrollment assistance to beneficiaries. This role involves presentations, data entry, and direct support related to managed care enrollment and program education.

Key Responsibilities

• Conduct face-to-face outreach and enrollment services
• Present managed care options and assist beneficiaries with plan usage
• Support enrollment, disenrollment, medical exemptions, and waivers
• Enter and transmit enrollment data accurately per HCO guidelines
• Document daily activity in CRM systems
• Build positive relationships with county staff, community groups, and clients
• Attend community events and health fairs as needed
• Meet production, quality, and compliance standards

Qualifications

• High School Diploma or GED
• Fluent in English and Spanish (read, write, speak)
• Knowledge of local community
• Proficient in MS Office and basic computer systems
• Typing speed of 25+ WPM
• Strong communication, organization, and multitasking skills
• Ability to work independently and in a fast-paced environment
• Reliable transportation and ability to travel within the county

Preferred:

• Human services or public-facing experience
• Outreach, presentation, or community education experience
• Experience working with low-income or diverse populations