Job Details

Job Summary

The Experience Services Receptionist is responsible for the delivery of amazing client and guest experiences by ensuring that all customers and visitors are assisted in a welcoming, professional, and friendly manner. This client?facing role provides the opportunity to combine your passion for service, brilliant people skills and enthusiasm for creating a hospitality?focused workplace environment.

Job Responsibilities

• Enthusiastically welcome guests, anticipate their needs, and assist with arrivals, departures, and office orientations.
• Engage visitors, employees and callers in a way that makes them feel warmly welcomed and assisted in a helpful and timely manner.
• Demonstrate confidence, professionalism, responsiveness and exceptional customer?service skills.
• Act as a central point of contact, providing information and way?finding for the campus, services, and activities.
• Actively monitor and maintain front desk, lobby, and surroundings to ensure an environment that is safe, clean, organized and reflects brand standards.
• Implement and monitor standards of service to meet and exceed expectations.
• Connect with client, customers, and support teams to proactively anticipate needs, identify issues, and deliver creative solutions.
• Be familiar with all services within the facility and work with facilities management to facilitate a hospitality approach across services.
• Work across teams to proactively communicate and prepare for meetings and events, to anticipate and address concerns and to ensure operations without incident.
• Create work orders for custodial, maintenance, safety, and security concerns through the appropriate channels/systems.
• Identify potential risks and escape, as appropriate, to ensure no privacy breach, security incident or disruption to the clients operations occur.
• Perform ad?hoc assignments and administrative support for a seamless and timely delivery of services.

This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without employer sponsorship.

Estimated Compensation

52,000.00 54,080.00 USD per year.

Location

On?site Redwood City, CA

Benefits

• 401(k) plan with matching company contributions.
• Comprehensive medical, dental and vision care.
• Paid parental leave at 100% of salary.
• Paid time off and company holidays.
• Early access to earned wages through Daily Pay.

Legal and Equal?Opportunity Statement

JLL is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. For candidates in the United States, see a full copy of our Equal Employment Opportunity policy. California residents only: please view our Supplemental Privacy Statement. Applicants with criminal histories who are qualified under local ordinances will be considered under the Los Angeles and San Francisco Fair Chance Initiatives.

Accepting applications on an ongoing basis until a candidate is identified.