Job Details

The CSR assists customers by providing information and trip planning assistance. Takes customer calls and schedules customer rides using a computerized scheduling system.

Responsibilities

• Follows general policies, procedures and practices in compliance with federal, state, local and company rules and regulations.
• Provide counseling, information, resources, and a high level of customer service.
• Answer customer calls and inputs all customer rides using a computerized scheduling system.
• Coordinate and assess eligibility for all programs.
• Data entry onto spreadsheets and in databases.
• Provides customer service with late vehicle service, verifying no shows and assisting riders with resolving service related complaints.
• Monitors efficiencies of manifests to ensure that routes are logical and efficient based on customer needs.
• Provide information and referral services, trip planning, and technical assistance so that passengers can select the most appropriate option to make their trips.

Qualifications

• High school diploma or equivalent, such as GED, required.
• Understand the full suite of Marin Access programs.
• Understand requirements of the ADA.
• Excellent written and oral communication skills; communicate effectively and clearly over the telephone in keeping a professional and pleasant tone.
• Basic mathematical skills.

Travel requirement (as a percent):

About the company

Transdev North America is the largest private sector operator of multiple modes of transit in North America, providing bus, rail, paratransit, shuttle, sedan and taxi services.

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