Job Details

IT Operations Specialist

We are looking for an IT Operations Specialist who is proactive, resourceful, and excited to support a fast?growing global company. Youll be the primary IT point of contact for our San Francisco office, ensuring our team has a seamless technology experience whether thats setting up laptops, maintaining AV systems, supporting SaaS access, or coordinating with vendors and logistics partners.

This role is hands?on and varied: youll support day?to?day IT requests, maintain our office technology environment, and work closely with a distributed IT team across North America and Europe. Youll also help drive the way our IT operations scale expanding automation, enhancing service desk capabilities, and using AI agents to streamline workflows and processes across the company.

Typical Responsibilities

• Purchase, track, and deploy laptops, peripherals, and IT/AV equipment
• Manage shipping, receiving, and logistics for onboarding/offboarding and remote team members
• Maintain and troubleshoot office AV systems (conference rooms, Zoom Rooms, displays, audio equipment)
• Process employee support tickets related to devices, access, connectivity, and SaaS tools
• Handle access management in Google Workspace, Okta, and other internal systems (Zoom, Notion, 1Password, Envoy, etc.)
• Be the process owner for onboarding and offboarding
• Write internal documentation and help improve operational workflows
• Support office infrastructure such as Wi-Fi, printers, and shared devices
• Maintain a clear and accurate IT asset inventory
• Work closely with Office Management, People Ops, Security, and Workplace teams
• Communicate with external vendors to coordinate purchases, repairs, and service requests
• Identify recurring issues and implement automation or self?service solutions where possible (e.g., scripted workflows, MDM automations, AI/agent?driven support)
• Help build and improve our service desk experience, including optimizing ticket routing, creating knowledge?base content, and piloting tools like Glean or agent?based IT support
• Evaluate and recommend opportunities for tool consolidation, cost savings, and improved vendor partnerships
• Proactively improve IT operations by analyzing patterns, reducing manual workload, and standardizing systems and processes

About You

• Experience in IT Operations, Desktop Support, or Helpdesk roles
• Comfortable working independently and taking ownership of responsibilities
• Familiar with macOS and iOS environments
• Working knowledge of Google Workspace, Okta, Slack, Zoom, and SaaS administration
• Independent, proactive, and able to take ownership without micro?management
• Basic networking knowledge (LAN, Wi-Fi, VPN)
• Strong communication skills and a helpful, customer?first attitude
• Organized and reliable, with solid time and task management
• Interest in leveraging automation, modern IT tools, or AI?driven workflows to improve efficiency and employee experience

Nice to have

• Experience with MDM systems (e.g., Kandji, Jamf, Intune)
• Prior involvement in office setups, expansions, or relocations
• Understanding of IT security best practices
• Exposure to service desk platforms, workflow automation tools, or AI/agent?based work automation systems (e.g. Glean)
• Experience improving IT operations through process standardization, tooling rationalization, or vendor optimization

The expected base pay range for this position in the San Francisco area is $97,400 $129,100. In addition to the base pay, this role is eligible for competitive equity awards and benefits.

Productboard's pay ranges are determined by role, level, and location. Within the range, the successful candidates starting base pay will be determined based on factors including job?related skills, experience, qualifications, relevant education or training, and market conditions. These ranges may be modified in the future.

About Productboard

At Productboard, were on a mission to help product teams build exceptional products with clarity and confidence. As the leading intelligent product management platform, we empower over 4,000 companies, including Salesforce, SAP, Autodesk, and Kroger, to understand what customers need, prioritize what to build next, and align everyone around a shared roadmap.

Headquartered in San Francisco with offices in Prague and Brno, Czechia, were backed by some of the worlds most respected investors, including Index Ventures, Kleiner Perkins, Sequoia Capital, Bessemer Venture Partners, Tiger Global, and Dragoneer.

Were proud to be consistently recognized as one of the best places to work by BuiltIn and Comparably, and to count ourselves among the worlds leading unicorn companies. Well?funded and financially disciplined, we have the stability and runway to build boldly for the long term.

Over the past few years, weve rearchitected our platform from the ground up to serve enterprise scale and set the foundation for the next era of product management. Now were entering an exciting new phase with Productboard Spark, our AI?first, agentic experience that transforms how product teams work. Spark is a true collaborator that deeply understands your product context, company strategy, and customer needs, helping teams move faster and make smarter, more confident decisions.

Join us as we build the future of product management.

About Our Culture

Imagine working in a place where everything matters most importantly, you. At Productboard, values arent just something we like to talk about; theyre something we live and breathe. We believe in creating a work environment where:

• People feel empowered, supported, and included
• Trust and transparency are built into the way we work
• Creativity, curiosity, and continuous improvement are encouraged and nurtured everyday

Forming our company values was a group effort, with every employee allowed to contribute. From profit?sharing initiatives, like stock options, to open calendars and communication, we dont waste time on politics or ego. We champion openness by sharing our goals, successes, and failures.

Join colleagues who are passionate about what they do. Team members who are invested in their work environment, and the future of Productboard. Help shape our company, culture, and product!

Check out our LinkedIn Life page, or listen to our People of Productboard podcast for a real feel of what life is like at Productboard.

Equal Opportunity Employer Statement

We are an equal?opportunity employer and champion equity. We aim to help people from all backgrounds, cultures, and groups realize their full potential at Productboard. We do not tolerate any discrimination or harassment based on gender identity, race, color, religion, age, sexual orientation, non?disqualifying physical or mental disability, national origin, veteran status, or any other bias covered by appropriate law. All aspects of employment, including hiring, training, promotion, and terminations, are based on merit, competence, performance, and business needs. We are committed to an inclusive hiring process and provide all candidates with equal opportunity to demonstrate their abilities. Togetherness is one of our core values, and our Diversity Council helps to ensure that we uphold the values of authenticity, humanity, and diversity to create an environment where every person matters. We are committed to leading by example to drive societal change.