Job Details

(BOS) Customer Service Agent (Part Time)

Boutique Air allows passengers to fly private for the cost of commercial, and we're currently looking for a highly detail-oriented, energetic, and personable Customer Service Agent to provide outstanding customer service to our passengers. Our agents help to do virtually everything. It is essential that candidates be highly communicative, well-versed in technology and comfortable working with ambiguity in a very fast-paced startup organization. Candidates must be flexible and willing to work a variety of shift hours.

You will be expected to:

• Have a positive attitude! As an airline we place utmost emphasis on customer service and working together in a fast-paced environment. A team-oriented disposition is essential!
• Serve as a Boutique Air customer-facing representative, ensuring utmost professionalism, articulateness, diplomacy and politeness in every in-person interaction.
• Check in passengers and baggage using our reservation system.
• Work outdoors in extreme weather for short durations to assist with aircraft operations such as towing aircraft.
• Answer customer service calls related to the airport and other locations we fly to, as well as provide swift and accurate responses to passengers.
• Make/change/cancel reservations over the phone with customers.
• May be required to operate a passenger shuttle vehicle, ferrying passengers to and from the executive terminal to the main airport.
• Take initiative, be a self-starter/go-getter, and avidly seek to improve the experience for passengers of riding on a community airline.

Qualifications:

• Must have a valid driver license with clean driving record
• Basic IT know-how is essential (Google Docs)
• Able to lift up to 50 lbs of baggage
• Must be available to attend paid mandatory training
• Must be able to pass drug screen, background, fingerprints and criminal background check
• Must have Customer Service experience; aviation / travel preferred
• Must have a flexible schedule / weekend shifts

About the position:

Job Type: Full Time and Part Time schedules available

Training: 5 consecutive days of paid online training

Compensation: Bi-weekly pay.

Benefits include:

• UNLIMITED flight benefits with all major airlines for employee and family.
• Competitive Health Care Benefits Package (Full Time)
• Ground Security Coordinator Certificate
• Management and growth possibilities

Boutique Air has been providing air charter to private groups and individuals since 2007. Boutique Air is now offering service to commercial travelers bookable on its website and through travel agencies.

Boutique Air is headquartered in San Francisco, CA.

Boutique Air is an equal opportunity employer and welcomes applications from diverse candidates.