Job Details

Customer Service Agent - Cross Functional (Full-Time)

Piedmont Airlines seeks a motivated, reliable professional to join the Ground Handling Department. The successful candidate will assist passengers in boarding/disembarking flights, operate the Jetway, monitor computerized passenger boarding, guide/park aircraft, and perform related duties. The position requires the ability to complete the Customer Service Agent training course, lift up to 70 pounds, and work outside in all weather conditions. This position reports to the General Manager.

• Assist passengers in boarding and disembarking flights
• Assist customers with special needs, including arranging for wheelchairs and unaccompanied minors
• Change customer flight itineraries and seat assignments as required
• Operate the Jetway
• Load and unload baggage and cargo
• Operate motorized service vehicles and equipment
• Guide and park aircraft
• Perform cabin maintenance tasks
• Work together as a team to provide excellent customer service and meet corporate objectives

Job Qualifications and Competencies

• Successful completion of training course
• Ability to meet company goals and customer expectations in a high-energy environment
• Ability to organize, prioritize, and multitask

Preferred Qualifications

• Previous employment as a front-line customer service provider
• Basic knowledge of computer applications and programs
• Use of computers, telephones, and other office equipment
• Airport ramp environment, subject to varied weather conditions and elevated noise levels
• All shifts including weekends, nights, holidays and/or irregular shifts

Physical Requirements

• Frequent stooping, bending, kneeling, walking, standing, reaching, lifting, climbing up and down stairs
• Handle objects up to 70 pounds regularly
• Assist passengers with disabilities, including, but not limited to, pushing wheelchairs

The above statements provide a brief description of the general nature of work performed and are not intended to be a complete list of responsibilities, duties, and skills required for this position. Duties and expectations are subject to change as needed.

Employment is contingent upon a valid drivers license and clear driving record, a 10-year Criminal History Records Check, and drug screen as required. Proof of high school or GED completion and minimum age of 18 are also required.

Benefit package includes paid training, holiday pay, 401(k), vacation, and family travel on the American Airlines network. Medical and dental coverage available.

Starting Rate: $12.50/Hour

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. In addition to a competitive salary, we offer bonuses awarded in accordance with company policies and applicable criteria.