Job Details

SightCall

SightCall is a leading global remote visual assistance platform that enables enterprises to See, Analyze, Guide, and Scale Expertise in real time-transforming how support is delivered across customer service, field service, insurance, healthcare, and financial services. By combining live video, augmented reality (AR), and AI-powered visual intelligence, SightCall helps organizations resolve issues faster, reduce costs, elevate customer experience and transform service interactions into reusable multimedia knowledge.

Global enterprises such as Ford, GE Healthcare, Nespresso, Allianz, and Miele rely on SightCall to power vision-enhanced experiences at scale. The platform integrates seamlessly with leading CX and service ecosystems including NICE, Genesys, Five9, Salesforce, and ServiceNow, and offers robust APIs, SDKs, and enterprise-grade integrations.

Founded in 2008, SightCall serves 150+ enterprise customers across more than 100 countries and is a recognized leader in AR & AI-driven visual assistance for global enterprises.

Role

We are looking for a stellar Senior Enterprise Account Executive with a proven track record of hunting net new enterprise accounts and expanding existing customers from identification and opportunity sourcing to closing enterprise SaaS agreements through value selling.

This role reports directly to our COO in charge of Global Business Development.

What you'll be doing:

The Enterprise Account Executive will own a portfolio of existing clients across a variety of industries and sectors, and act as each customer's trusted guide and value consultant. This includes understanding how to deliver significant return on investment for each customer, working with them to discover and implement new use cases, develop growth plans that align with their longer-term goals and strategies for implementing SightCall, and ensure growth of his/her portfolio.

The Enterprise Account Executive will also own a territory in the USA of potential customers across a variety of industries and will drive new logo acquisition in collaboration with our SDRs, SEs, Demand generation team and strategic partners.

• Drive new logo acquisition focusing on landing and expandingSightCall usage and adoption
• Develop and document detailed strategic account plan gathering Account overview & mapping, strategy & ambition, targeted departments and key stakeholders, GTM & value positioning strategy to achieve revenue targets and growth objectives.
• Execute against the plan to meet the expansion sales targets
• Develop and maintain relationships with key client stakeholders to understand their business needs and objectives.
• Generate new growth business opportunities for the company and use Salesforce to report activities and results and provide regular updates and reports to senior management on account performance, opportunities, and challenges.
• Collaborate closely with Partner, PreSales, Solution Architect, Product, and other SightCall team members to support opportunities
• Work closely with Customer Success teams for adoption and retention best practices development and execution
• Work with our strategic partners to coordinate customer-facing activities and maximize the joint benefit with new and existing customers

• Characteristics
  • A proven track record of hunting, managing and growing customers in an actively customer facing role in the software industry, preferably CX or B2B SaaS software.
  • Experience building trusted relationships with executive sponsors and end users
  • Clear understanding of software value selling and solution selling methodologies
  • Experience with GTM motions that includes sales, channel, and technology eco-systems
  • Fluency in the key sales prospecting, research, support tools, esp. Salesforce
  • Ability to coordinate across many teams and perform in fast-moving startup environment
  • Outstanding written and verbal communications skills to explain and translate complex technology concepts into simple and intuitive communications
  • Being data driven to measure results and inform decision making

• There isn't a standard mould for who we hire, but there are common qualities each member of our high-performing team possesses:
  • Be curious and eager to learn from your customers
  • A passion for technology and problem solving
  • A desire to be part of a fast-growing global company
  • Experience working or interacting with people in different industries and countries
  • Attention to detail, with excellent communication and interpersonal skills
  • Driven, self-motivated, enthusiastic, positive, and with a "get it done" attitude

• Required qualifications
  • Master's degree in computer science, marketing, business, or related area; MBA is a plus
  • Minimum 5-7 years of experience of similar role
  • Located in the USA (ideally in the San Francisco Bay Area or in Chicago)