Job Details

Description

Were Jiffy. We launched over a decade ago with a simple mission: use tech to combine an unparalleled level of customer service with the fastest delivery in the blank apparel, direct-to-film transfer, and custom apparel industries. Were more than a T-Shirt company; were a support system for the creator + creator economy, home hobbyist, the small business owner, and more. Today, we help millions of small businesses build their vision from scratch.

We are seeking a Printer Operations Manager to manage the day-to-day operations of Jiffys printer network, ensuring smooth onboarding, communication, and capacity management across partners. This role will focus on execution: managing new printer onboarding, monitoring and balancing printer capacity at both the national and DMA level, and serving as the point of contact for operational communications and change management with printers. The Printer Operations Manager will also provide operational support for key projects such as 24-Hour Delivery, claims tracking, and technology rollouts. This individual will work closely with the Senior Manager, Operations, and will play a critical role in ensuring printers are set up for success to meet Jiffys quality, cost, and delivery standards.

Key Responsibilities

• Manage onboarding of new and replacement printers, ensuring alignment with qualification rubrics and operational readiness.
• Oversee day-to-day printer capacity analysis and management, balancing supply and demand nationally and at the DMA level.
• Support rollout of new initiatives such as the 24-Hour Delivery project, including metrics tracking and printer coordination.
• Manage printer communications, ensuring clear and timely updates on process changes, technology rollouts, and business priorities.
• Support claims management processes by categorizing and reporting issues, and partnering with printers to drive corrective actions.
• Assist in testing new product features to validate functionality and usability for printer operations.
• Coordinate fulfillment of special initiatives (e.g., printer photo projects) and ensure successful implementation.
• Provide reporting and analysis to leadership on printer capacity, performance, and claims.

Requirements

Basic Qualifications

• Bachelors Degree required
• 58 years of experience in operations, supply chain, procurement, or manufacturing.
• Strong operational execution skills with proven experience managing day-to-day vendor or partner performance.
• Analytical skills with the ability to perform capacity analysis, monitor KPIs, and identify trends.
• Strong written and verbal communication skills, with experience managing external partner communications.
• Ability to manage projects and timelines in a fast-paced, dynamic environment.
• Proven problem-solving skills and ability to adapt to changing priorities.

Preferred Qualifications

• Experience with partner onboarding and capacity management in a distributed network.
• Familiarity with eCommerce fulfillment, print, or manufacturing environments.
• Proficiency with project management and reporting tools (e.g., Asana, Excel, dashboards).

Location

Remote in SF or Hybrid in Irvine CA - (may require travel as needed)

Why You Will Love Working At Jiffy

• Opportunity to grow our marketing function through innovation in the rapidly evolving fashion, AI and image processing space.
• Collaborative and high growth environment, with direct impact on the company's strategic direction.
• High visibility and influence in marketing cutting edge e-commerce solutions.

Benefits

What We Offer

• Compensation & Growth: Competitive salary, equity opportunities, and performance-based bonuses.
• Comprehensive Benefits: Full medical, dental, and vision coverage, with a portion of premiums paid by Jiffy.
• Retirement Planning: 401(k)
• Wellness Support: Annual wellness benefits to help you stay healthy and balanced.
• Tools for Success: Choice of MacBook or PC laptop, plus equipment for your home office setup.
• Perks & Extras: Annual credit of $200 to use on our website plus more team merch drops than you will know what to do with!
• Professional Development: Annual stipend to support your learning and career growth.

EEO

Jiffy is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristics. Jiffy considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Jiffy is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures.