Job Details

Overview:

TekWissen is a global workforce management provider headquartered in Ann Arbor, Michigan that offers strategic talent solutions to our clients world-wide. This Client is one of the leading providers of Information and Communication Technology (ICT) to service providers. We enable the full value of connectivity by creating game-changing technology and services that are easy to use, adopt, and scale, making our customers successful in a fully connected world

Job Title: Field Services (Stage-4)

Location: San Francisco CA 94105

Duration: 12 Months

Job Type: Temporary Assignment

Work Type: Onsite

Job Description:

Summary:

• We are seeking a highly motivated and skilled Data Center Optical Engineer to join our team.
• The ideal candidate will have experience in racking, cabling, and stacking equipment, decommissioning, break-fix, remote hands services, hardware replacement, and network transport optical troubleshooting.
• The Optical Engineer will ensure the seamless operation of our data center facilities, providing top-notch customer service and technical support.

• Break-Fix: Must be able to work outside of normal business hours (i.e., shift work), to include nights and weekends, when needed.
• Remote Hands: In-depth knowledge of data center equipment installation and basic testing methods and procedures (MOPs).
• Knowledge of operating principles of data center, wireline and IP transport environments.
• Ability to interpret and perform tasks outlined in MOPs, vendor documentation, technical specifications, network practices, engineering letters and job aids.
• Knowledge of telephony networks, optical and IP networks.
• Ability to identify all colors associated with telecommunications cable and equipment indicator lights.
• Interpret and follow detailed method of procedures (MOPs) and engineering documents / diagrams.
• Cabling: Ability to work in overhead rack or grid for extended periods of time pulling long lengths of heavy cables.
• Handling, installation, and troubleshooting of Ethernet and fiber cables and connectors, including but not limited to CAT 5, CAT 6, structured cable, fan-outs, single mode, multi-mode, RJ45, and LC. Optical Testing and Troubleshooting: Complete all activities associated with physically placing equipment identified in project specification documents including but not limited to, routing, lacing, labeling, terminating and local / remote testing and turn up of ethernet, switchboard, fiber, and power cables.
• Utilize optical power meter, stabilized light source, VFL, OTDR, and test equipment to test 10/100G circuits using BERT, RFC2544, EtherSAM (Y.1564), and iPerf (1G-10G). Analyze and resolve network issues associated with equipment installations / removals.
• Perform and assist card level troubleshooting and replacement procedures with assistance from control centers and/or back-office engineers.
• Site Audits: Review project specifications to validate equipment placement, cable assignments and determine cable lengths then document results in proprietary databases.
• Provide timely and accurate feedback to audit / survey requests.
• Racking and Stacking: Install, organize, and maintain hardware equipment in data center racks following standard operating procedures.
• The ability to use hand tools and power tools.
• Ability to learn and retain physical and mechanical installation specifications.
• Understanding of basic mechanical terms and tools.
• Decommissioning: Safely remove and dispose of outdated or failed hardware following data destruction protocols.
• Hardware Replacement: Replace faulty hardware components, including transport routers, servers, switches, and other network & IT equipment.
• Power Management: Work with power feeds, including redundancy, automatic transfer switches (ATS), and manage hot/cold aisles effectively.
• Documentation: Read and interpret cut-sheets for physical network installation, ensuring accurate port connections and cable management.
• AC and DC Power Equipment: Maintain and troubleshoot AC and DC power equipment, ensuring reliable power distribution and connectivity.
• Provide oversite of 3rd parties' on-site activities
• Experience: 3-5 years of experience working as a technician in data center operations or a similar environment, interacting directly with customers.
• Team lead experience preferred Soft Skills: Must be a self-starter with the ability to work independently without continuous supervision.
• Must be a team player and have excellent interpersonal communication skills, especially with customers.
• Excellent organizational and administrative skills.
• Effective written and oral communication skills in English language.
• Ability to multi-task and maintain composure in stressful and demanding work environments.
• Ability to think forward and learn and apply new concepts quickly.
• Understand and follow all common and industry specific safety standards to protect personnel and assure network integrity / reliability.
• Communicate as required with multiple departments to optimize project scheduling, resolve roadblocks, and coordinate material deliveries.
• Use Hyperscale systems and applications to communicate with the customer as needed.