Job Details

divh2Lead Patient Care Coordinator/h2pJoanne Jensen D.D.S., Inc. AKA Endo Artistry, Walnut Creek, CA, is seeking a Lead Patient Care Coordinator to join and support our busy specialty practice./ppWere looking for a talented and organized front office professional who can balance patient care with leadership responsibilities. In this role, youll not only manage day-to-day patient interactions but also help guide our administrative team to ensure smooth operations, efficient scheduling, and an exceptional experience for every patient. Possibility for growth and career advancement if you possess a leadership mindset./ph3Your Responsibilities/h3ulliOversee daily front office operations, including patient check-in/check-out, scheduling, and communications/liliSupport, mentor, and train front office staff, delegating tasks and ensuring consistency in service/liliMonitor schedule flow to maximize provider availability and minimize patient wait times/liliEnsure accurate entry of patient information, insurance verification, and consent forms/liliServe as the go-to resource for escalated patient concerns, addressing them with empathy and professionalism/liliCollaborate with clinical and leadership teams to align patient coordination with practice goals/liliMaintain a welcoming and organized reception area while upholding front office procedures and service standards/liliOther responsibilities as needed/li/ulh3Schedule:/h3pMonday - Friday: 8am-5pm - No Weekends!/ph3Your Background/h3ulli3+ years proven experience in a supervisory role with a leadership mindset./liliMust have dental knowledge/experience/liliDemonstrated ability to lead or mentor team members in a fast-paced environment/liliStrong communication, organizational, and multitasking skills/liliProficiency with dental practice management software and scheduling systems/liliKnowledge of insurance verification and patient financial processes preferred/liliCommitment to excellent patient service and a supportive team environment/liliHigh school diploma or equivalent/li/ulh3Why You Should Join Our Team/h3pA career with us means working alongside dental assistants, sterilization technicians, office managers, patient care coordinators, and moreall focused on exceptional care and outcomes. We value continuous learning, collaboration, and a culture where every team member can thrive both at work and outside of it./ph3Your Benefits Perks:/h3ulliBCBS High Deductible PPO Medical insurance Options/liliVSP Vision Coverage/liliPrincipal PPO Dental Insurance/liliComplimentary Life Insurance Policy/liliShort-term Long-Term Disability/liliPet Insurance Coverage/lili401(k)/liliHSA / FSA Account Access/liliIdentity Theft Protection/liliLegal Services Package/liliHospital/Accident/Critical Care Coverage/liliPaid Time Off/liliDiverse and Inclusive Work Environment/liliStrong culture of honesty and teamwork/li/ulpWe believe in transparency through the talent acquisition process; we support our team members, past, future, and present, to make the best decision for themselves and their families. Starting off on the right foot with pay transparency is just one way that we are supporting this mission./ppPosition Base Pay Range/pp$32 - $35 USD/p/div