Job Details

Job Description

Front Desk / Guest Services Associate

Samesun San Francisco Hostel | $20/hr | 24 hrs/week

Do you want to work in a place where you meet people from all over the world? Are you excited by a young, fun, and relaxed environment in the Bay Area? Then Samesun San Francisco is the place for you!

We are hiring for our Front Desk / Guest Services Associate team. You'll join a friendly, family-like group - part of the Samesun Nation, a network of hostels throughout the US and Canada.

Pay & Schedule

$20 per hour
Monday-Wednesday • 2:00 PM - 10:00 PM (24 hours per week)

What You'll Do

As the face of our hostel, you will:
• Greet guests warmly and assist with check-in/check-out, reservations, and inquiries.
• Provide excellent customer service and accurate local recommendations.
• Handle phone calls, emails, and front desk administrative tasks.
• Keep the front desk and common spaces clean, organized, and welcoming.
• Work closely with housekeeping to ensure smooth operations.
• Enforce hostel policies professionally and confidently when needed - don't be afraid to say "no" when required.
• Lift up to 50 lbs when needed
• Pitch in with other duties when the team needs you (multi-hat role).
• Extra duties may be assigned by the Manager.

This role is multi-faceted - you'll be serving guests and helping the hostel function smoothly behind the scenes.

Who You Are

We're looking for someone who:
• Loves hospitality and enjoys interacting with people from all walks of life.
• Has a positive, helpful attitude and strong communication skills.
• Is comfortable wearing multiple hats - handling guest service, organization, and maintaining our space.
• Knows how to enforce rules and standards with kindness and confidence.
• Has basic computer skills and can learn reservation/front desk systems.
• Previous hospitality or guest service experience is a plus - but not required if you're eager to learn.

A high school diploma or equivalent is sufficient.

Benefits & Perks

Casual dress - be comfortable while you work.
Company events - fun team gatherings and activities.
Location discounts - free and/or discounted stays at any of our Samesun locations in California and across Canada (Venice Beach, Hollywood, Ocean Beach San Diego, Toronto, Banff, Montreal).
Promotion opportunities - we love to grow our team from within.
Paid overtime - earn extra income when hours go beyond your schedule.
Work in a fun, international environment with travelers from all over the world.

These perks - especially discounts and promotion opportunities - help set your posting apart and appeal to hospitality-minded candidates who want more than just a job.

Experience (preferred):
• 1+ year of hotel or accommodations guest services experience (front desk, reservations, or similar hospitality role).
• 1+ year of customer service experience in a guest-facing environment.

Why Work With Us?

A global, fun, and social work environment
Meet travelers from around the world
Be part of a supportive team
Great opportunity to grow in hospitality

How to Apply

Click "Apply" now and tell us why hospitality is your passion!
We read every application.

Learn more about us at www.samesun.com.