Job Details

divh2Customer Service Representative- Portuguese/h2pThis role is onsite 5 days a week in Fremont, CA./ph3About the Role/h3pThe Customer Service Representative will be the primary point of contact for our Latino customers, handling inquiries, resolving issues, and ensuring a seamless and positive customer experience. This role requires fluency in both English and Portuguese, as well as a deep understanding of the Latino cultural nuances to effectively communicate and build trust with our customers. The ideal candidate will be customer-centric, solution-oriented, and able to thrive in a fast-paced e-commerce environment./ph3Responsibilities/h3ulliRespond promptly and professionally to customer inquiries via phone, email, chat, and social media channels in both English and Spanish, addressing questions related to product information, order status, shipping details, returns, and refunds./liliResolve customer complaints and issues efficiently, taking ownership of problems from initial contact through to resolution, and ensuring customer satisfaction is achieved./liliAccurately record customer interactions, inquiries, feedback, and resolutions in the companys customer relationship management (CRM) system./liliCollaborate with cross-functional teams, including sales, logistics, and product teams, to address complex customer issues and provide relevant customer insights./liliProactively identify potential customer service trends and recommend improvements to enhance the overall customer experience for the Latino market./liliEducate customers on the companys products, services, policies, and promotions, tailoring communication to align with Latino cultural preferences and needs./liliMaintain a high level of product knowledge to provide accurate and helpful information to customers./liliAdhere to company customer service standards, policies, and procedures at all times./li/ulh3Qualifications/h3ulliFluency in both English and Portuguese (written and spoken), with the ability to communicate clearly, professionally, and empathetically in both languages./liliHigh school diploma or equivalent; associates or bachelors degree is a plus./liliAt least 1 year of customer service experience, preferably in an e-commerce, retail, or related industry./liliFamiliarity with CRM systems (e.g., Salesforce, Zendesk) and basic computer skills (Microsoft Office Suite)./liliStrong customer service orientation with a passion for helping others and resolving problems./liliExcellent communication, interpersonal, and active listening skills./liliAbility to work in a fast-paced environment, manage multiple tasks simultaneously, and adapt to changing priorities./liliDetail-oriented with strong organizational and time management skills./liliKnowledge of Latino culture, traditions, and consumer behavior is a significant advantage./li/ulh3Benefits/h3ulliComprehensive health insurance package, including medical, dental, and vision. PPO/HMO packages/lili401k, 4% company match/liliEquity and Bonus/liliVacation, sick and holiday time off/liliMonthly mobile stipend/liliMonthly Weee! Points credits/li/ulh3Compensation Range/h3ulliThe US base salary range for this full-time position is $23-$27/hr/liliThis role may be eligible to discretionary bonus, incentives and benefits/liliOur salary ranges are determined by role, level, and location/li/ulpThe range displayed on each job posting reflects the minimum and maximum base salary for new hires for the position across all US locations. Within the range, individual pay is determined by multiple factors like job-related skills, experience and work locations. Your recruiter can share more about the specific salary range during the hiring process./ppPlease note that the compensation details listed in US role postings reflect the base salary only, and do not include any variable compensation elements./ppWeee! is an equal opportunity employer welcoming all qualified applicants regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by law. Discrimination or harassment of any kind is not tolerated at Weee!. If you need to inquire about an accommodation or need assistance with completing the application, please email us at ...@sayweee.com./ppFor more jobs and to find out more about Weee!, visit our career page: