Job Details

Testing Coordinator

GLIDE is a nationally recognized center for social justice, dedicated to fighting systemic injustices, creating pathways out of poverty and crisis, and transforming lives. Through its integrated comprehensive services, advocacy initiatives, and inclusive community, GLIDE empowers individuals, families, and children to achieve stability and to thrive. GLIDE is on the forefront of addressing some of society's most pressing issues, including poverty, housing and homelessness, and racial and social justice. GLIDE's mission is to create a radically inclusive, just, and loving community mobilized to alleviate suffering and break the cycles of poverty and marginalization.

The Testing Coordinator works under the supervision of the Testing Program Manager and is responsible for coordinating day-to-day testing operations and providing lead technical oversight for testing activities. This position ensures the effective delivery of on-site and community-based testing services, including oversight of testing events, supply inventory, quality assurance, and documentation for CLIA-waived and moderate complexity testing.

Serving as the Lead Laboratory Technician, the Testing Coordinator coordinates and performs clinical laboratory activities across multiple areas, including high-volume phlebotomy, specimen collection, processing, and preparation for transport to off-site laboratories. The role directly provides HIV, Hepatitis C, and STI testing and coordinates testing events in collaboration with GLIDE's Health Empowerment & Access Team (HEAT) and external community partners, including the San Francisco Department of Public Health.

Key Qualities for this role:

• Be able to understand the social determinants of health and how they impact our clients.
• Ability to provide oversight of the QA process and chain of custody of all testing forms.
• Regular and predictable on-site attendance is required.

Core Responsibilities:

• Coordinate and oversee HIV, HCV, and STI testing operations across on-site and community-based settings, ensuring compliance with all SFDPH, SFAF, and other contract requirements.
• Lead quality assurance (QA) processes for all testing documentation, laboratory requisitions, data entry, and specimen handling, maintaining accurate chain of custody and adherence to clinical and regulatory standards.
• Perform high-volume phlebotomy, specimen collection, rapid testing (HIV, HCV, Syphilis), external controls, and interpretation of CLIA-waived and moderate complexity tests in accordance with clinic protocols.
• Serve as lead phlebotomist and primary clinical point of contact, coordinating blood draw priorities, monitoring specimen integrity, overseeing laboratory workflows, and communicating issues to Laboratory and Clinical Operations leadership.
• Provide HIV, HCV, and STI risk-reduction counseling, risk assessments, and results disclosure to individuals seeking confidential testing services.
• Coordinate onboarding, training, and ongoing competency support for HIV/HCV Testing Counselors, phlebotomy staff, and student trainees; ensure all required certifications, licensure, and training documentation are current.
• Manage testing calendars, staff scheduling, and logistics for community-based and special testing events; serve as GLIDE's representative and lead staff member at off-site testing locations.
• Maintain accurate client data within electronic case management systems; monitor, correct, and validate data entered by testing staff to meet contract deliverables and reporting timelines.
• Ensure alignment between paper charts, electronic records, and laboratory documentation; submit required monthly reports and data batches to funding and oversight partners.
• Manage ordering, inventory, expiration tracking, and invoicing for testing, phlebotomy, and office supplies; ensure testing rooms and patient areas meet cleanliness, safety, and equipment standards.
• Collaborate with all internal teams to support data reporting, evaluation activities, audits, and monitoring visits.
• Establish and maintain strong partnerships with community organizations and attend SFDPH and partner coordination meetings to support citywide testing efforts and linkage to care.
• Assist with clinical research specimen collection, processing, documentation, and shipping in compliance with regulatory and research protocols.
• Uphold harm reduction principles, ethical standards, and legal requirements, including HIPAA, confidentiality, and child/adult protective services mandates.
• Support additional Harm Reduction Program activities, including syringe access services, outreach, and distribution of safer use supplies.
• Perform other duties as assigned.

Minimum Qualifications:

• Bachelor's degree in public health or related field OR three (3) + years of progressively responsible experience that provides the required knowledge, technical skill, and lead-level judgment.
• Current California State Phlebotomy Technician I or II certification, Certified Medical Laboratory Technician (MLT) certificate, or other credential authorizing venipuncture in the State of California; must maintain active certification with California Laboratory Field Services.
• Current HIV/HCV rapid testing and counseling and/or Harm Reduction certification, or ability to obtain required certification within six (6) months of hire.
• Knowledge of interviewing techniques/methods/ principles of counseling and health education and basic principles of health promotion, disease prevention, and preventive health care.
• Experience coordinating and prioritizing daily workflow, including high-volume phlebotomy and testing activities, to ensure service continuity and quality.
• Experience coordinating, implementing, and evaluating service delivery with health professionals and other community providers.
• Experience providing services to improve health outcomes for people who use drugs and people experiencing homelessness.
• Experience working in community-based programs and building rapport with targeted groups (particularly with drug-using and homeless populations).
• Exceptional communication and cultural humility skills to build participant trust, de-escalate complex situations, and provide guidance to staff on maintaining professional boundaries and confidentiality.
• Must have attention to detail and experience working with numbers and analyzing statistical data and present reports.
• Experience working in settings that require confidentiality and sensitivity.
• Demonstrated ability to work independently, exercise sound judgment, and manage competing priorities in dynamic, community-based environments.
• Understands and accepts differences in attitudes toward various health conditions.
• Basic Life Support (BLS) certification required.
• Possession of an Active California Driver's License is required.

Preferred Qualifications:

• Experience coordinating or leading mobile testing operations, SRO-based services, health fairs, or special community health access events.
• Bilingual proficiency in Spanish, Russian, Cantonese, or American Sign Language (ASL).
• A Rapid HIV/HCV Testing and Counseling, Licensed Phlebotomist, and/or Harm Reduction certification preferred.

$30 - $32 an hour

This is a full-time (40 hour/week), non-exempt position.

GLIDE's buildings are located in the Tenderloin neighborhood. GLIDE maintains an "open door" policy to the community and its clients, who frequently enter and leave the building.

This role is covered by the collective bargaining agreement.