Job Details

divh2Customer Success Manager/h2pWe are seeking a proactive and customer-focused Customer Success Manager. As a CSM, you will be the primary point of contact for our clients, ensuring they achieve their desired outcomes with our products or services. You will work closely with clients to understand their needs, provide support, and drive long-term relationships. Your goal is to maximize customer satisfaction, retention, and growth./ph3Job Responsibilities/h3pCustomer Relationship Management:/pulliServe as the primary contact for onboarding, training, and ongoing support for customers./liliBuild strong relationships with customers to understand their goals and ensure their success./li/ulpOnboarding Training:/pulliGuide new customers through the onboarding process to ensure a smooth implementation of our product/service./liliConduct product demonstrations and training sessions tailored to customer needs./li/ulpCustomer Retention Growth:/pulliProactively monitor customer health and engagement, identifying risks and opportunities for expansion./liliCollaborate with sales and marketing teams to identify upsell or cross-sell opportunities./li/ulpSupport Issue Resolution:/pulliAct as the customers advocate within the organization to resolve issues promptly./liliCoordinate with technical and product teams to address customer feedback and improve user experience./li/ulpPerformance Metrics Reporting:/pulliTrack and analyze key metrics such as Net Promoter Score (NPS), churn rate, and customer satisfaction./liliProvide regular reports and insights to management on customer trends and areas for improvement./li/ul/div