Job Details

Join to apply for the Billing Coordinator role at Envoy.

Base pay range

$107,000.00/yr - $117,000.00/yr

Envoy builds workspace management technology that makes it simple to run secure, compliant, and connected workplaces across every location. Over 16,000 workplaces and properties around the world rely on Envoy to create great experiences for employees and visitors while meeting safety, security, and compliance needs at scale. From corporate headquarters and labs to manufacturing sites, Envoy powers the places where people work best together. Learn more at envoy.com.

About The Role

This is an individual contributor role and requires a hands‑on, detail‑minded, critical‑thinking approach to the quote‑to‑cash operations of the Company, and excellent communication skills to resolve questions about accounts receivable. This is an onsite position that requires four days a week (Monday‑Thursday) in our San Francisco HQ.

Responsibilities

• Administer the quote‑to‑cash cycle, including provisioning, invoicing, communications, and cash receipt deposits.
• Become familiar with Chargebee Billing tool and Salesforce for better efficiency and accuracy.
• Perform billing account management, turning executed contracts into subscriptions, helping streamline invoice automation, resolving billing issues while maintaining a high level of customer service, and collaborating with various teams in the quote‑to‑cash process.
• Respond to questions from internal and external parties regarding customer invoices, payments, and orders in a professional and timely manner.
• Accurately process orders, including confirming contact and billing information, pricing and discount approvals, and purchasing order terms and conditions.
• Assist with filling out Vendor Forms.
• Participate in developing and documenting controls and procedures surrounding multiple process flows.
• Build strong relationships with Sales, SalesOps, Customer Success, Finance, etc.
• Assist other teams in the cross‑functional department with ad‑hoc projects and initiatives.
• Assist with account management procedures, such as responding to invoicing questions, helping with customer onboarding forms, and managing the licenses within customer accounts.
• Maintain and follow department processes and procedures, and actively look for opportunities to implement improvements and efficiencies.

Qualifications

• 3+ years of experience in quote‑to‑cash responsibilities or at a technology company in a similar role (SaaS experience preferred). Some accounting experience is a plus.
• Work with minimal supervision and exercise sound judgment within scope of authority.
• Bachelor's degree in Accounting or related field.
• Strong organizational and time‑management skills, with excellent attention to detail.
• Customer billing and collections experience.
• Proficiency in Microsoft Excel.
• Experience with Chargebee strongly recommended.
• Experience with Salesforce, Jira, and Intercom is a bonus.
• Ability to prioritize daily tasks to meet deadlines through open communication and collaboration in a highly dynamic environment.

About You

• An exceptional writer and spoken communicator.
• Highly organized & autonomous.
• Comfortable and energized operating in a fast‑moving organization.
• Passionate about our product and working with enterprise‑sized businesses.
• Entrepreneurial and self‑motivated.
• Consultative with demonstrable experience.
• Enthusiastic about learning and growing at Envoy.
• Intellectually curious and ambitious.

What You'll Get

• A high degree of trust in your ideas and execution.
• An opportunity to partner and collaborate with other talented people.
• An inclusive community where you feel welcomed and cared for as a person.
• The ability to make an immediate impact in helping customers create a great workplace experience.
• Support for your personal and professional growth.

By applying for this position, you acknowledge that you have fully read and understand the job requirements and received the Envoy Privacy Notice for applicants. Completing this application requires you to provide personal data, such as your name and contact information, which is mandatory for Envoy to process your application. Envoy is an EEO Employer and does not discriminate on the basis of any characteristic protected by local, state or federal law.

Seniority Level

Mid‑Senior level

Employment Type

Full‑time

Job Function

Accounting/Auditing and Finance

Industry

Software Development