Job Details

Beverage Director

Reports To: Corporate Office

Direct Reports: All Bar/Beverage Staff

Compensation Package

• Annual Salary commensurate with experience and aligned with the company compensation metrics established
• 10 days (80 hours) vested Paid Vacation per year, earned by period
• Sick Leave (earned according to local/state/federal compliance mandates by location)
• Medical Insurance (Paid 50% by the company after 60-day collaboration period)
• Maternity/Paternity Leave
• Cell Phone Reimbursement
• Commuter Benefits
• Free Shift Meals
• Discounted Meals at all corporate owned restaurants

Key Areas of Performance

• Bar/Beverage/Cocktail Operations
• Bar/Beverage/Cocktail Menu Development and Execution
• HR & Labor Controls/Procedures
• Accounting/Purchasing/Inventory Control for Beverage Programs and Bars in Company Restaurants
• IT (minimal operations knowledge), Microsoft Suite, Spreadsheets, Point-of-Sale Systems
• Public Relations
• Kitchen and Service Support
• Office/Admin/Payroll Support
• Special Events
• Maintenance of Bar Equipment and Cleanliness

Supervisory Requirements

• Supervises all Bar Staff for restaurant locations as assigned

Physical Demands

• Position may be required to assist in restaurant operations (prolonged periods of standing, walking and/or assist with food production or service) during critical operational demands.

Work Environment

• The environment within the restaurant may be subject to extreme heat and wet, slippery floors, particularly in the food production area. Care must be exercised to wear appropriate attire such as skid resistant shoes.

Position Summary

Responsible for overall performance of Bar Operations in restaurant locations in a defined region. The Beverage Director is responsible for increasing sales and profits through financial management and leadership practice in the company's Bar Program. This high-level Director's role provides leadership, direction, and support to Bar Manager's and Bar Staff with the overall goal of ensuring the effective operation and success of restaurant locations within their region. The Beverage Director consistently demonstrates, as well as enforces, company policies, practices, and procedures.

Essential Responsibilities

Sales and Profits

• Develops and implements creative and targeted sales-building strategies for assigned company restaurants to ensure optimal sales and earnings
• Assists in the annual preparation of sales projections, expense budgets, and capital expenditure budgets
• Meets or exceeds budgeted sales in the Area.
• Maximizes profits and Area by controlling expenses within established budget guidelines
• Identifies, evaluates and responds appropriately to labor efficiency problems
• Monitors restaurant management and employee schedules
• Assists restaurant leaders in identifying sales growth opportunities in restaurant merchandising and local restaurant marketing ideas
• Executes and follows up on the financial results on a period basis
• Executes and is accountable for all controllable financial results on a period basis according to plan

Operations and Quality Standards

• Ensure all restaurants meet or exceed Operations and Quality Standards
• Performs visitations at each restaurant on a frequent basis to ensure bar staff understands strengths and developmental opportunities as they relate to quality standards. Provides a summary of visitations to company leaders.
• Completes and maintains an accurate assessment report for each restaurant in the assigned area on an ongoing basis
• Develops and implements action plans to rectify negative assessments
• Ensures professional restaurant and consistent team image through rigid adherence to restaurant cleanliness, uniforms, and appearance standards
• Follows and enforces compliance with all brand standards, company policies and procedures

Hospitality, Culture, and Community Involvement

• Responds immediately to all customer issues to ensure guest satisfaction has been achieved
• Checks with bar staff daily to monitor employee and guest satisfaction, interaction, and engagement for their area
• Monitors progress of the Bar Manager's/Team Leaders ability to invoke positive change among their team
• Responsible for providing direction to the Bar Manager with regards to achieving the standard that is established in our values
• Understands and is capable of telling the "story" of the restaurant(s) how it was started, what it means and how it relates to communities in which our restaurants are located
• Identifies opportunities for partnerships with local organizations
• Promotes corporate citizenship and social responsibility

Recruiting and Retention

• Responsible for management staffing, training, retention and turnover
• Maintains management staffing in each Area according to budgeted levels
• Forecasts management staffing needs with HR
• Works collaboratively with HR to create and maintain plans for developing internal candidates for promotion
• Conducts interviews to assist Bar Manager with store level staffing
• Collaborates with HR to conduct exit interview process with all management that leave the company

Training

• Conducts training for managers and bar staff on new products and refresher training as necessary
• Trains Manager in changes in company policy, menus, recipes, or procedures
• Helps Managers in identifying potential problems and develops solutions
• Works with Corporate Team to train Managers in use of performance development tools
• Ensures proper training of Manager Trainees and monitors effectiveness of designated training stores within the region

People Development

• Develops managerial and leadership abilities of restaurant management staff
• Reinforces our Company's Core Values consistently
• Conducts meetings with restaurant management team on a regular basis
• Ensures Bar Managers have meetings with bar staff on a regular basis
• Conducts performance development reviews on bar staff and collaborates with HR on the staff members individual development plans (IDP).
• Provides coaching and feedback on an on-going basis
• Demonstrates positive workplace practices according to our company values

Employee Relations

• Accurately and consistently documents (and requires Bar Manager to document) performance appropriately
• Responsible for following the approved termination process as outlined in the Employee Handbook
• Uses consistent practices in managing performance problems
• Conducts investigations as required for cash, harassment or any unfair employment practices. Requests assistance from HR as needed for advice
• Coaches bar staff for improved performance
• Identifies, evaluates and responds appropriately to labor efficiency problems
• Works with service and culinary management team to define potential issues/problems and assist the restaurant management team in building solutions

Policies and Procedures

• Ensures compliance on procedure outlined in all restaurant reference manuals
• Ensures compliance on company cash control, and safety and security policy
• Monitors Internal Audit Controls within each restaurant on a frequent basis
• Ensures accidents and incidents are reported to HR in a timely manner
• Monitors procedures for resolving Health Department violations promptly
• Helps to monitor employee files and payroll records in accordance with company guidelines
• Monitors compliance with all Equal Employment Opportunity and labor laws (state/federal)
• Ensures compliance with HR/Financial Audits
• Ensures that proper I-9 identification and required information