Job Details

A growing medical device company dedicated to improving patient outcomes through innovative, high-quality products is seeking a Customer Service Representative who is detail-oriented, dependable, and committed to delivering excellent service in a regulated healthcare environment.

Position Summary
The Customer Service Representative will serve as a primary point of contact for customers, distributors, and internal teams. This role is responsible for order processing, customer inquiries, and supporting sales and operations while ensuring compliance with medical device regulations and company policies.

Key Responsibilities

Respond to customer inquiries via phone, email, and portal systems in a professional and timely manner

Process sales orders, returns, replacements, and credits accurately

Coordinate with Sales, Logistics, Quality, and Accounting teams to resolve order or billing issues

Maintain accurate customer records and documentation in ERP/CRM systems

Provide product and order status information while adhering to FDA and company compliance standards

Assist with complaint intake and routing in accordance with quality procedures

Support continuous improvement initiatives to enhance customer satisfaction

Qualifications

High school diploma or equivalent required; associate's or bachelor's degree preferred

1-3 years of customer service experience; medical device, healthcare, or regulated industry experience a plus

Strong communication and problem-solving skills

High attention to detail and ability to follow documented procedures

Proficiency in Microsoft Office (Outlook, Excel, Word); ERP/CRM experience preferred

Ability to manage multiple priorities in a fast-paced environment

Preferred Skills

Experience with order entry and invoicing

Familiarity with FDA, ISO, or regulated industry documentation

Strong teamwork and customer-focused mindset

For immediate consideration, apply today.

Equal Opportunity Employer / Disabled / Protected Veterans

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For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.


We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.