Job Details

Who We Are

At Hamilton Families, our mission is to end family homelessness in the San Francisco Bay Area. Since 1985, we have been meeting the most urgent needs of unhoused families in our community. Our programs specialize in preventing family homelessness when possible, providing shelter and transitional housing to families in times of need, supporting the wellbeing and academic achievement of children who experience homelessness, and quickly returning families to safe and stable housing throughout the Greater Bay Area. At Hamilton Families, we believe the San Francisco Bay Area is at its best when people from all backgrounds can start a life here, raise a family here, and thrive here. We envision a Bay Area where housing is accessible and affordable, where homelessness is rare, brief, and nonrecurring, and where all people and families have a safe and stable place to live. We foster an inclusive environment where diverse perspectives are valued and contribute to our collective success. Our commitment to inclusivity ensures every team member feels respected, supported, and empowered to thrive.

What You'll Do

We're looking for a Data Entry Support Specialist (DESS) for our Housing Services team! This is an engaging and integral role responsible for supporting program data quality, accuracy, and compliance. The DESS will report directly to the Director of Housing Services and will support the full Housing Services Program, which helps families prevent homelessness and quickly transition into permanent housing. The DESS is responsible for leading data input processes based on contractual obligations and case management principles. This role requires someone who is responsive, able to learn and adapt to evolving database requirements, and committed to why high-quality data is essential in serving families.

What Your Day Looks Like

• Play a key role in ensuring families receive the services they need by keeping our databases accurate, organized, and up to date
• Own the data entry process across Salesforce, HMIS, BACS, Launchpad, and internal systems helping staff spend more time directly supporting families
• Train and empower team members to confidently use our systems through clear guidance, supportive coaching, and well-designed training materials
• Problem solving database questions, troubleshooting issues and partnering with leadership to implement effective solutions
• Review and analyze program data to support audits, performance reviews, and continuous quality improvement
• Monitor data quality daily, identify trends, correct errors, and recommend system improvements
• Run essential reports that help the program track progress, meet contract requirements, and enhance participant outcomes
• Collaborate with external partners, including HUD and SF Human Services Agency, to ensure smooth integration of HMIS-required data collection
• Lead coordination with consultants to support database enhancements, upgrades, and new features
• Maintain high standards of confidentiality and ensure all participant information meets compliance and HIPAA requirements
• Support the preparation of participant files and databases for internal and external audits
• Preform additional duties as required

What Makes You Successful in This Role

• Ability to work and collaborate with a diverse group of people on projects and making decisions for the benefit of our participants
• Highly organized, self-motivated, and capable of working independently to meet goals
• Demonstrated ability to exercise appropriate judgement and uphold policies and procedures
• Skilled in documentation, reporting, and maintaining confidentiality

What You Bring

• 1+ years of experience in social work, psychology, human services setting or related field
• 1+ years of experience in data entry, particularly entering data into various databases
• Ability to keep thorough and detailed notes
• Highly proficient in Microsoft Office Suite, Salesforce, and other software

We encourage applicants to apply even if they feel they do not meet all the listed criteria. We value diverse perspectives and believe in the potential for growth and development within our team. Your unique skills and experiences may be exactly what we need to succeed together.

Why Choose Us

• Our commitment to welcome all individuals creates a richness of viewpoints and keen ability to challenge established thinking
• Enjoy excellent medical, dental, and vision coverage
• Employer matched 403(b) retirement plan
• Wellness and commuter benefit programs
• Paid time off and holidays

Our Values

• Resourceful
• Helpful/ "Yes, And"
• Growth Mindset
• Data Informed
• EDI: Equitable, Diverse, and Inclusive

Salary Range: $23.00 per hour

Position Type: 6- Month contract (potential extension), Non-Exempt

Union Representation: N/A

Schedule: Monday - Friday, 9:00am - 5:00pm in office

Location: 2567 Mission St, San Francisco, CA 94110

Hamilton Families is proud to be an Equal Employment Opportunity employer. Equity, diversity, and inclusion are central to our organization. We actively seek and prioritize diversity in our teams. We welcome applications from people with a variety of backgrounds and ages, including people of color, candidates with lived experiences, candidates in the LGBTQ+ community, and candidates who identify personally at any part of the gender spectrum. Additionally, we are committed to working with and providing reasonable accommodation for individuals with disabilities.