Job Details

Human Resources Operations Manager

Campus: District Office

FLSA Status: Exempt

Salary Schedule: 35

Bargaining Unit: Classified Supervisor (non-represented)

Months Per Year: 12

Hours Per Week: 37.5

Mandated Reporter: Yes

Campus Security Authority: No

Position Purpose

The Human Resources Operations Manager is an administrative position reporting to the Chief Human Resources Officer. The incumbent coordinates and performs functions related to business and system analysis, project management, systems assessment, application design and planning, user training, creating and maintaining functional standard operating procedures, troubleshooting, or ongoing maintenance of one or more major modules of the human resources modules of the District's HCM enterprise resource planning (ERP) system and related third-party human resource software and systems that integrate with and extend the functionality of human capital management.

General Description

This position ensures accurate best practice business processes/workflows and other system dependencies are in place within the District's employment-related databases, HCM system, software, and third-party applications to support the administration of Human Resource functions, including but not limited to employment-related website content, compensation programs, annual performance reviews, benefits administration, and open enrollment. A high degree of independent judgment and creativity is required to resolve minor and major problems that arise. The consequences of errors in judgment can be costly in employee time, public relations, and money; however, administrative and policy controls limit the risk of serious consequences. The Human Resources Operations Manager supervises and directs the work of paraprofessional, clerical, and other staff, and student assistants as assigned.

Duties and Responsibilities

The Duties and Responsibilities are representative and not intended to cover all duties the incumbent may perform. The omission of specific statements of duties does not exclude them from the position if the scope of work is similar, related, or a logical assignment to this classification.

HR Operations Management

1. Oversees and maintains the optimal function of the District's internal HR information services systems, which may include coordinating database management, customization, development, maintenance, and upgrades in coordination with the Office of Information Technology Services to maximize system optimization and adoption by the District and Colleges.
2. Collaborates with executive leadership and HR staff to identify needed improvements and enhancements to existing employment-related information services and databases; recommends and implements solutions.
3. Serves as lead representative and liaison between HR, Information Technology Services, external vendors, and other stakeholders for HR systems design and implementation projects.
4. Oversees and maintains internal database files, tables, codes, backup files, integrity, and security.
5. Provides technical support, troubleshooting, and guidance to HR and college business operations employees.
6. Programs custom functions and documentation such as automated queries, filters, macros, and reports.
7. Compiles or assists with the acquisition of complex data reports, summaries, and logs requested by senior executives and HR staff, and maintains dashboards.
8. Maintains knowledge of trends and developments in internal controls, data management and security, and HR applications.
9. Oversees the procurement of appropriate hardware and software to ensure the organization has high-quality, efficient systems.
10. Assists with the setup and administration of performance reviews.
11. Identifies risks and opportunities and recommends changes to processes that improve the delivery of HR services to the District.
12. Partners with leaders across the District to develop and deliver HR-related communications.

Reporting Leader

1. Responsible for all HR reporting, including annual EEO Plan data reporting.
2. Develops dashboards for reporting key metrics.
3. Develops reports on key performance indicators (i.e., time to hire, turnover rates, employee demographics) to support short-term and long-term workforce development.

HR Communications and Internal Controls Leader

1. Redesigns, builds, and maintains website content to effectively communicate information, policies, procedures, and standard operating procedures to serve the needs of applicants, stakeholders, employees, retirees, community members, and students.
2. Creates and maintains accurate records of employment-related standard operating procedures, guidelines, employee handbooks, and related files.
3. Creates and maintains instructional guides, on-demand training materials, and related resources to assist applicants and employees with accessing and using HR systems.
4. Ensures all HR content meets mandated accessibility requirements.
5. Performs other duties, as assigned by the Chief Human Resources Officer or designee.

Employment Standards (acquired through education, training, and/or experience)

Knowledge of:

1. Thorough understanding of all areas of employment-related information systems, with a highly technical understanding of at least one commercial human resources information systems product.
2. Familiarity with Human Resources policies and procedures to ensure the operational systems and applications meet organizational needs and goals.
3. Effective information security practices and internal controls.

Skills and Abilities:

1. Advanced skills in the use of standard office software and cloud products such as MS Office Suite, O365, Formstack, Smartsheets, or similar systems.
2. Ability to utilize technology to improve the efficiency and accuracy of standard administrative processes.
3. Effective project manager with the ability to remain focused, meet deadlines, and manage multiple tasks independently and as part of a team.
4. Strong leadership skills with the ability to work in a highly collaborative environment.
5. Ability to create the look and feel of web pages that effectively communicate HR-related content. Experience with MS Office Suite, cloud-based applications, Banner, and related products. Ability to design, implement, and report on metrics to evaluate, quantify, and analyze the ROI and effectiveness of HR operating systems and applications.

Job Requirements:

• Bachelor's degree in human resources, business, public administration, organizational design, or a closely related field, or an equivalent combination of education and experience
• Minimum 5 years of successful work experience with increasing responsibility in a Human Resources department, with at least two years of human resources information systems experience
• Demonstrated cultural competence, sensitivity to and understanding of the diverse academic, socioeconomic, ethnic, neurodivergent, and LGBTQIA+ backgrounds of community college students, faculty and staff

Additional Information:

Safety: to promote a safe working and learning environment, employees must report any unsafe working conditions or practices, as well as any near-miss incident, to their supervisor.

• Position is designated as a Mandated Reporter under the Child Abuse and Neglect Reporting Act
• Position is a Responsible Employee under the Equity in Education Act and Title IX

Work Demands

The environmental, physical, and mental demands described here are representative of those that an employee must meet to successfully perform the essential functions of this class. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.

Environmental:

• Frequent hearing and speaking to exchange information in person and online
• Comprehend speech at normal levels
• Upper limb dexterity to operate computers and peripheral equipment
• Vision sufficient for daily and frequent use of computers, databases, and written materials
• Sitting for extended periods of time
• Frequent bending at the waist
• Frequent travel on and off-sites of the District and San Mateo County
• Physical presence at on-site locations
• Lifting and carrying objects up to 20 pounds
• Communicate and interact with others; compose oral and written communications and reports
• Observe and interpret people and situations
• Learn and apply new information or skills
• Perform highly detailed work on multiple concurrent tasks
• Use math/mathematical reasoning
• Perform highly detailed work under changing priorities and deadlines on multiple concurrent tasks
• Work with frequent interruptions
• Self-regulate emotion and behavior

Benefits:

Benefits include paid holidays, vacation and sick leave. The District pays all or a portion of monthly medical plan premiums (depending on the coverage) and pays all of the monthly dental and vision plan premiums for employees and eligible dependents. Additional paid benefits include life insurance, salary continuance insurance, and an Employee Assistance Program. Classified employees participate in the Public Employees' Retirement System, a defined-benefit retirement plan through the State of California. Optional tax-deferred 403(b) and 457 retirement plans are also available.

EEO Statement:

San Mateo County Community College District is an Equal Opportunity, Title IX, and Section 504 employer. We prohibit discrimination and harassment based on race, color, ancestry, national origin, religion, age, sex, gender identity, sexual orientation, genetic information, marital status, veteran status, medical condition, physical or mental disability, or any other protected status under federal, state, or local law. We seek to employ individuals who reflect our community's diversity of cultures, languages, and abilities.

Our EEO Plan grounded in Title 5 regulations is developed and monitored by an EEO Advisory Committee, reviewed at least every three years, and supported by regular training for all members of selection and screening committees. We collect and analyze recruitment and retention data to measure progress and identify barriers.

Annual Security Report

San Mateo County Community College District's (SMCCCD) 2025 Annual Security Report (ASR), required by the Clery Act, includes statistics for the previous three years (2022-2024) concerning reported crimes that occurred on campus; in certain off-campus buildings owned or controlled by SMCCCD; and on public property within, or immediately adjacent to and accessible from SMCCCD. The 2025 Annual Security Report also outlines various campus safety and security policies concerning crime reporting, prevention and response to sexual and gender violence, alcohol and drug use, crime prevention, emergency response and evacuation procedures, and other matters. The Annual Security Report also includes important tips to help every community member remain safe and avoid becoming a victim of crime. The 2025 Annual Security Report is now available on the Public Safety website. You can also obtain a copy of this report by contacting the Department of Public Safety at the District Office or any of the three Campuses (650) ###-####. The report includes information about criminal activity on our campuses, emergency procedures, and resources.