Job Details

Patient Care Support Services Assistant

By The Bay Health, a non-profit established in 1975, set the standard for hospice in the U.S. by emphasizing the role of the patient in making important medical decisions. Our spectrum of home-based services now includes Skilled Home Health Care, Palliative Care, Adult Hospice Care and Pediatric Care. Our team approach strives to address practical, social, emotional and spiritual aspects of care, with the goal to maximize quality of life for our patients, caregivers and families.

This full-time position offers competitive pay, generous benefits and a supportive work environment.

The Patient Care Support Services Assistant supports Patient Care Support Services Manager by maintaining patient records and provide administrative support in compliance with organization policies and procedures and applicable laws and regulations.

Schedule: Monday - Friday, 8:30am - 5:00pm; includes weekend and holiday rotations

Location: Hybrid - 3 days per week onsite at our Larkspur office

By the Bay Health follows all CDPH vaccine requirements for healthcare personnel. Essential Duties & Responsibilities include (but are not limited to):

• Triage all incoming calls from prospective and current patients, caregivers, members of medical community, staff, and public, helping to identify the proper staff member to receive the call in a prompt and courteous manner.
• Daily Audit chart audits by running and reviewing Epic, Excel, PCSS Admit reports for Admission to Discharge patients to ensure accuracy, working with internal departments, individual staff members as well as external medical community and vendors.
• Collects and distributes interoffice mail.
• Facilitates outgoing mail using the USPS mailing system.
• Assist PCSS Manager on special projects as requested

Education/Experience: High school diploma or general education degree (GED); or three months related experience and/or training; or equivalent combination of education and experience. Minimum of one year's experience performing clerical/administrative tasks preferably in a health care setting.

Pay Range: $21.00 - $33.60 hourly