Job Details

About the Clinic Join a respected, mission-driven psychology clinic dedicated to providing high-quality mental health services to the Oakland community. We are seeking a reliable and empathetic individual to manage our front office operations, ensuring a warm, confidential, and professional experience for every patient.

The Opportunity We are hiring a dedicated Front Desk Administrator / Patient Coordinator to serve as the critical first point of contact for our patients and therapists. This role requires exceptional organizational skills, unwavering attention to detail, and a high degree of discretion, especially during our busy afternoon and weekend hours. Your ability to manage complex scheduling and patient intake will be vital to our smooth operation. Required Qualifications

• Minimum of 2 years of administrative experience in a medical, dental, or behavioral health setting is highly preferred.
• Proven experience managing complex schedules and multi-line phone systems.
• Exceptional attention to detail and organizational skills.
• Proficiency with Microsoft Office Suite (Word, Excel) and experience using an Electronic Health Record (EHR) system.
• Demonstrated ability to handle confidential and sensitive information with the highest level of discretion (HIPAA compliance).
• Must be highly reliable and punctual to cover the specific afternoon and Saturday schedule.

Preferred Skills

• Familiarity with insurance verification (e.g., eligibility, co-pays, deductibles).
• Experience working in a fast-paced psychology or mental health clinic.
• bilingual (Spanish) skills are a strong asset.

salary: $25 - $30 per hour
shift: First
work hours: 2 PM - 7 PM
education: High School

Responsibilities

Key Responsibilities

Patient Coordination & Scheduling

• Manage all patient scheduling, including booking new appointments, rescheduling existing clients, and confirming daily attendance for multiple therapists.
• Serve as the primary point of contact for new patient inquiries via phone and email, managing the intake process and matching clients with appropriate clinicians.
• Maintain accurate patient records and manage confidential information in the Electronic Health Record (EHR) system.
• Coordinate follow-up appointments, ensure appropriate forms are completed, and manage waitlists efficiently.

Front Office Administration & Compliance

• Warmly greet all patients and visitors, ensuring a comfortable and confidential check-in/check-out experience.
• Process and verify patient insurance information, collect co-pays and deductibles, and manage daily payment reconciliation.
• Ensure the waiting area and front office remain tidy, confidential, and professional.
• Handle general administrative tasks, including managing office supplies, mail, and liaising with building management for maintenance issues.
• Maintain strict adherence to all HIPAA regulations regarding patient privacy and data security.

The essential functions of this role include:

working weekends

Skills

Front Desk

Qualifications

Years of experience: 3 years

Experience level: Experienced

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Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact ...@randstadusa.com.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.

Qualified applicants in San Francisco with criminal histories will be considered for employment in accordance with the San Francisco Fair Chance Ordinance.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.